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Ashford

    Customer Service Advisor- Full time working from home - Ashford, Kent, United Kingdom - Kent County Council

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    Full time
    Description

    An exciting opportunity has arisen for a full time Complaints and Customer Care Advisers to work as part of the Children's Complaints and Customer Care Team.

    We would welcome applicants who are self-motivated, and able to work under pressure whilst providing a quality service.

    The office base for the team is Kroner House, Ashford, but flexible working options are available in terms of hours and location (including working from home).

    You will join an experienced Complaints and Customer Care Team and be responsible for receiving feedback and facilitating responses for customers of the Children, Young People and Education directorate.

    The role will enable you to work closely and collaboratively with stakeholders in providing quality responses within statutory timescales, as well as fulfilling requests for information from the Local Government and Social Care Ombudsman.

    You will further develop your skills, expertise and knowledge of a wide range of services, including children's social care services and Special Educational Needs (SEN), and promote good practice in relation to customer service across the Directorate.

    To have an informal discussion in confidence about the role please contact Gayle Bryant, Senior Customer Complaints Officer on
    This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

    The Council therefore has a statutory duty under Part 7 of the Immigration Act to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements.

    Gayle Bryant, Senior Customer Complaints Officer on

    KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.



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