Casual Food - Gateshead, United Kingdom - Sage Gateshead

Sage Gateshead

Verified Company

Gateshead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reports to:
F&B Operations Manager, F&B Team Managers

Location:
Sage Gateshead

Working hours:
This is a casual position including evenings and weekends

Salary:
SCP 18, £10.58 per hour plus 12.07% holiday pay

About Sage Gateshead
We are an international music centre based on the banks of the River Tyne.

We are a unique venue where artists from across the world perform and audiences from a wide range of backgrounds come to hear, make, and enjoy all types of music.

We support local people to be creative, to develop a passion for music and put music at the heart of communities.

Our artist development programme provides local artists with the opportunities they need to develop a career in music.

We support young people to make music in our building and in the wider community through programmes such as In Harmony Newcastle Gateshead.

We believe our work makes life better for people in the North East. We're building a creative, diverse, and passionate team and that's where you come in

***
About you

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, here are some specific types of experience that will help you hit the ground running.

You must have proven experience of:

Leading teams & staff training
Good understanding of F&B operations, and Sage Gateshead's clientele
Experienced in both café & bar/cellar work

Skills and knowledge:

Ability to work under own initiative Strong leadership skills, leading by example
Excellent customer service skills
Excellent interpersonal skills
Ability to multitask and prioritise a varied workload
A strong understanding of operational F&B requirements

It also helps if you have:

Cash management experience
Supervisor/Team Leader experience
Barista and cocktail trained

About the role of

Food & Beverage Team Leader

_ _

at Sage Gateshead
Our F&B Team Leaders are key parts of our Audience Experience team.

All F&B Team Leaders are direct representatives of Sage Gateshead; offering a welcoming, warm and professional service to our audiences and visitors.

As well as being responsible for the F&B Team Members. You will work across our F&B outlets depending on business needs. This includes our bars, café, waiting team and brasserie. You will also work on our prestigious conferences and external hire events. Our F&B Leaders & F&B Team Members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio

Your responsibilities:

Work as part of the Audience Experience and FOH Team to deliver excellent customer service
Serve customers efficiently and appropriately, with a professional and warm manner
To manage the Food & Beverage Team Members in the setting up of Food & Beverage areas ready for service
To ensure that hygiene standards are met and exceeded
Deputise for the Food & Beverage Team Mangers when required
To serve customers using an EPOS till system in adherence with Company Cash Management Policy
Cash Handling in adherence with Company Cash Management Policy
Deliver exceptional customer service and attention to detail
Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to up sell direct to customers by recommendation, specials and additional products to be promoted in customer sale opportunities
Motivate staff and lead by example to increase our trip advisor rating and reviews
Undertake duties as requested by your Line Manager
Make drinks, including barista coffees when required [training will be provided]
Operate table service for food and/or drinks as appropriate
Work in tandem with the kitchen team to deliver efficient food service
Ensure you are aware of allergens in any food/drink served. If you are in doubt refer queries to the on[1]duty manager immediately
At all times comply with licensing law and internal policy pertaining to the sale and service of alcohol. If you are in doubt refer queries to the onduty manager immediately
Upsell and recommend products where appropriate
Prep all outlets for service, and ensure that all outlets are correctly cleaned down at the end of each service run
Ensure that your service area is kept clean and tidy throughout service and opening hours
Proactively look for opportunities to enhance visitors' experience during their time at Sage Gateshead
Adhere to the correct uniform standards
Report any incidents or equipment issues to relevant staff members as needed, following policy and procedure
Report any customer complaints or feedback to relevant staff members as needed, following policy and procedure
Comply with all food safety and hygiene measures
Proactively ensure that all back of house and front of house areas are clean and tidy at all times