Customer Service Agent - Croydon, United Kingdom - Kingsgate Recruitment Ltd

Kingsgate Recruitment Ltd

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role will commence in January and will be office based for the first three months. After this time there will be the option from home.

Responsibilities

Respond to a high volume of incoming calls within agreed timeframes
Negotiate repayments of accounts owed to our clients ensuring you adhere to company policy, and treating customers fairly
Working with customers to understand their income & expenditure to gain a good understanding of their financial position and ability to repay
Update accounts immediately and accurately

Qualifications

Computer literate, Microsoft skills are required
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work
Team player and Client Focused
Hard work and adaptability
Previous experience working within a regulated environment is required
Previous call centre, sales telephone experience preferable
Target driven

After you have successfully completed youir probation you do have the option of a hybrid

Salary