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Welfare Benefits Adviser - Sutton Coldfield, United Kingdom - Auriga Services

Auriga Services

Verified Company

Sutton Coldfield, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Welfare Benefits Adviser

Contract term:
Permanent/Full Time

Team:
Assist Team

Hours: 37.5 hours

Monday to Friday

Salary:
£25,070

Location:
Hybrid/Remote/Office based in Sutton Coldfield (near to Sutton Coldfield train station) with the possibility of some hybrid working.

The Company:

An organisation that helps others 'Supporting people through life's challenges', Auriga Services Limited is at the forefront of support for people and households who face hardship every day because of poverty.

Through building partnerships, we help organisations in the public, commercial and charitable sectors to deliver support to households in financial need.

Our work and dedicated team directly helps hundreds of thousands of people each year by providing financial assistance, advice, and support.

We are proud of the positive impact that we have on people's lives.

Duties will include but are not limited to:

To Work with and support vulnerable people of all ages and abilities to try to maximise their income and improve their financial circumstances and wellbeing;
Develop and manage interviews with clients using sensitive listening and questioning;
Actively encourage engagement from clients referred through to the service from both internal and external sources;
To carry a caseload of enquiries requiring detailed ongoing casework. To maintain accurate and appropriate records;
To ensure a highquality service to customers;
Complete an initial assessment of a client's needs to identify areas where support is required;
Work with colleagues, stakeholders and health and social care professionals;
Ensure continuous knowledge of Local Welfare Provision, Trust Funds, OT assessments;
Ability to work within and adhere to organisational policies and procedures; including confidentiality, GDPR, safeguarding and equality and diversity;
Identify when a case requires escalation to a Welfare Rights/Debt Adviser;
Carry out other duties commensurate with the post as required.

Key Skills and Attributes

To have an understanding of the welfare benefits system;
To have a knowledge of services provided by the NHS, social care, trust funds and or debt services;
To be educated to GCSE level (or equivalent by experience);
To hold an enhanced disclosure barring certificate;
To have good knowledge of IT packages, including MS Office, and proficient IT skills;
To have an ability to work under pressure to plan and manage own caseload and service levels;
To have good adaptable interpersonal skills both in formal and informal situations;
To have a flexible approach and ability to work as part of a team effectively to meet all objectives and targets;
To have excellent written, verbal and presentation skills;
To be focused on outcomes without compromising on quality and striving for continuous improvement.