Temporary Summer Job - Sutton Coldfield, United Kingdom - Auriga Services

Auriga Services

Verified Company

Sutton Coldfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Service Delivery Assistants (summer time roles)

Contract term:
Start date ASAP; Fixed term until September 2023 or Zero Hours contracts available too

Team:
Service Delivery

Hours:
Up to 37.5 hours/Mon-Fri (8am - 5pm)

Salary:
£21,255 per annum (pro-rata)

Location:
Office based in Sutton Coldfield (near to Sutton Coldfield train station) with the possibility of some hybrid working.

An organisation that helps others 'Supporting people through life's challenges'
, Auriga Services Limited is at the forefront of support for people and households who face hardship every day because of poverty. Through building partnerships, we help organisations in the public, commercial and charitable sectors to deliver support to households in financial need. Our work and dedicated team directly helps hundreds of thousands of people each year by providing financial assistance, advice, and support. We are proud of the positive impact that we have on people's lives.

We have fixed term and zero hours contracts opportunities for people to work in our Service Delivery Team starting as soon as possible working with us over the summer of 2023 and potentially beyond.

Duties will include but are not limited to:

Receiving and handling correspondence, including telephone calls, from beneficiaries and other external contacts, handling or transferring them to the appropriate person to ensure complete and correct information quickly and with excellent customer service.
Ordering household items from designated suppliers for safe delivery to beneficiaries, liaising as requested with beneficiaries or their representatives.
Continuously reviewing and play an active part in the work of the team and Auriga, suggesting improved ways of working and new ideas.
Working to deliver exceptional service in line with Auriga's values.
Ensuring GDPR, safeguarding and other policies are followed

Key Skills and Attributes

Be passionate about providing an effective service to those in need
Be organised and able to manage your time effectively to meet deadlines
Have a good attention for detail and a high degree of accuracy
Have excellent people skills, being able to deal with people who are struggling
Expect to be able to receive difficult and sometimes emotional conversations when talking to people in need (we do provide training for this)
Have good oral and written communication skills
Be proficient in Microsoft Word, Excel, Outlook, and Teams
Have previous experience of inputting data and using IT and databases
Be able to work effectively in a team, supporting others when needed