- Ensure that the outsourced administration providers provide a high-quality, responsive service to clients and Partners, in line with agreed service levels and applicable regulatory requirements.
- Ensure that all areas of the client journey are focused on facilitating business with the Group from a client and Partner perspective. Identify service improvements enabling the simplification and automation of processes, increasing straight through processing, and enabling more self-serve.
- Support the Operations Director in determining and managing the administration strategy and plans for change in alignment with business priorities.
- Work to continually strengthen the perception of Administration by engaging effectively with all key stakeholder groups on an ongoing basis to share our service delivery status and our service improvement plans.
- Ensure regulatory expectations in respect of Operational Resilience, Consumer Duty and other relevant requirements are supported and met.
- Ensure the businesses and regulator's, principles and standards are upheld throughout the Client Services division and that the right client outcome is at the centre of everything we do.
- The role is responsible for ensuring client outcomes arising from our administration, and reporting teams are in line with client and regulatory expectations – in particular with regard to Consumer Support and Consumer Understanding regulations and requirements.
- Lead team of people in own team to enable everyone to perform to the best of their ability.
- Manage resources and performance levels to ensure there are adequately staffed and trained teams in place to meet business requirements.
- Ensure that critical roles are clearly designated, succession plans exist, and individuals appointed are clear on their accountabilities.
- Provide a structure and resources to enable employees to develop their own careers.
- Administration Centre processes, in order to identify key risks and provide appropriate challenge on how they are being managed.
- The FCA handbook and Pension regulation.
- Good working knowledge of financial products.
- Natural leadership skills with the ability to coach, encourage and support individuals to achieve their current and future development needs.
- Ability to influence internally as well as externally with other teams to ensure that risks are identified, and appropriate resources are available to support the completion of any work.
- PrivateMedical paid for by Company.
- Meaningfulprotection benefits with real value, such as 10X life cover, PHI, andcritical illness.*
- Non-ContributoryPension – 10% (increasing with length of service up to 15%) with furtherpension matching.
- Parentalleave – 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
-
Divisional Director
1 week ago
Zachary Daniels London, United Kingdom permanentZachary Daniels are proud to be partnered with a market leading assisted sales retail business looking to recruit a Divisional Director for their North and South regions. · The position of Divisional Director for our client is a truly fantastic opportunity to join at a pivotal ti ...
-
Divisional Director
1 week ago
Kenton Black Ltd London, United KingdomDivisional Director (Cost) – Public Sector · Divisional Director (Cost) - Public Sector · London · £100k+ · Kenton Black International is excited to be supporting one of the world's leading consultancies in their search for a Divisional Director for their London based Public ...
-
Divisional Sales Director
2 weeks ago
Spicerhaart Islington, United KingdomOverview: · **Divisional Sales Director** · - **Central London -** · **What's on offer to you**: · - Basic salary up to £50,000 _dependent on experience_ · - Uncapped commission scheme - OTE £80,000 · - Company car or monthly car allowance · - Quarterly and Annual bonus scheme · ...
-
Divisional Director
3 weeks ago
Pinnacle Group Limited London, United KingdomPinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure –including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks –as well as a range of complementary employment and wel ...
-
Divisional Director
2 weeks ago
Merlin Entertainments London, United KingdomWe are recruiting for a Divisional Director to lead our teams at Britain's Wildest Adventure · Offering a year-round, unique combination of rides, entertainment, and animal experiences Chessington has developed into a resort destination with two onsite hotels, a high ropes cour ...
-
Divisional Director
4 weeks ago
Pinnacle Group Limited London, United KingdomPinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure –including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks –as well as a range of complementary employment and wel ...
-
Divisional Director
1 week ago
Fortus Recruitment Group London, United KingdomDivisionalDirector-Main Contractor · Heritage, High End Refurbishment · Up to £130,000+ Package My client are an established construction contractor who are currently recruiting for an DivisionalDirector to head up several of their branches throughout London. This rolewill be d ...
-
Divisional Director of Operations
3 weeks ago
Lewisham and Greenwich NHS Trust London, United Kingdom PermanentJob summary · Reporting to the Deputy Chief Operating Officer, the Divisional Director of Operations (DDO) is responsible for shaping and delivering an inspiring vision for the Allied Clinical Services (ACS) division. The Division of ACS leads seven different cross-site director ...
-
Divisional Director of Operations
3 weeks ago
Lewisham and Greenwich NHS Trust London, United Kingdom Full time - 37.5 hours per weekLewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support o ...
-
Divisional Director of Finance
3 weeks ago
Imperial College Healthcare NHS Trust London, United Kingdom PermanentJob summary · A fantastic opportunity to work in a high profile role with Imperial College Healthcare Trust (ICHT), one of the leading teaching hospitals in the country. · The Divisional Director of Finance will have responsibility for leading the division on day to day and stra ...
-
Divisional Director of Education
3 weeks ago
Compass Associates england, United KingdomDivisional Director of Education · Salary: Circa £90,000 (negotiable based on current package) + Car Allowance + KPI Bonus · Location: Nationwide (covering sites from Lancaster to East Sussex) · Are you a dynamic and experienced leader in the field of specialist or alternative pr ...
-
Divisional Finance Director
2 weeks ago
SF Recruitment Ltd England, United KingdomSF Executive are partnered on a retained basis with a listed business based in Warwickshire who are seeking a Divisional Finance Director. · The Division Finance Director will report to the Divisional Managing Director and be a key part of the Divisional Senior Management Team. ...
-
Divisional Finance Director
1 week ago
SF Recruitment Limited t/a SF Group England, United KingdomSF Executive are partnered on a retained basis with a listed business based in Warwickshire who are seeking a Divisional Finance Director. · The Division Finance Director will report to the Divisional Managing Director and be a key part of the Divisional Senior Management Team. ...
-
Divisional Director
4 weeks ago
Energize Group London, United Kingdom*Divisional Director - Permanent Cloud Recruitment - £150k package + LTIP - Manchester* · About Energize?nPOWERING GROWTH, SUPERCHARGING POTENTIAL. WE ARE ENERGIZE.nEnergize Group is an award-winning vendor specialist recruiter for SAP and Cloud technologies. · We believe passion ...
-
Divisional Director of Finance
2 weeks ago
Imperial College Healthcare NHS Trust London, United KingdomA fantastic opportunity to work in a high profile role with Imperial College Healthcare Trust (ICHT), one of the leading teaching hospitals in the country. · The Divisional Director of Finance will have responsibility for leading the division on day to day and strategic decision ...
-
Electrical Divisional Director
2 weeks ago
Options Resourcing Ltd United KingdomOptions Resourcing Ltd are currently looking for an Electrical Divisional Director to work for an established and successful Shop fitting & Internal Fit Out Company based in Peterborough. With over 30 years' experience in retail, commercial, industrial installations and refurbish ...
-
Divisional Director of Education
3 weeks ago
Compass Associates London, United KingdomDivisional Director of EducationnSalary: Circa £90,000 (negotiable based on current package) + Car Allowance + KPI BonusnLocation: Nationwide (covering sites from Lancaster to East Sussex) · Are you a dynamic and experienced leader in the field of specialist or alternative provis ...
-
Divisional Director of Education
3 weeks ago
Compass Associates England, United Kingdom £90,000Divisional Director of EducationSalary: Circa £90,000 (negotiable based on current package) + Car Allowance + KPI BonusLocation: Nationwide (covering sites from Lancaster to East Sussex)Are you a dynamic and experienced leader in the field of specialist or alternative provision e ...
-
Divisional Director of Operations
3 weeks ago
Lewisham and Greenwich NHS Trust London, United Kingdom £107,637 - £122,695Employer Lewisham and Greenwich NHS Trust Location London Salary £107,637 to £122,695 per annum inclusive of HCAS Closing date 6 Jun 2024 · Reporting to the Deputy Chief Operating Officer, the Divisional Director of Operations (DDO) is responsible for shaping and delivering an i ...
-
Divisional Director of Education
3 weeks ago
Compass Associates England, United KingdomDivisional Director of Education · Salary: Circa £90,000 (negotiable based on current package) + Car Allowance + KPI Bonus · Location: Nationwide (covering sites from Lancaster to East Sussex) · Are you a dynamic and experienced leader in the field of specialist or alternat ...
Client Services Divisional Director - United Kingdom - St. James's Place
Description
St. James's Place (SJP) works inpartnership to plan, grow and protect our clients' financial futures. Wedeliver personalised, face-to-face financial advice to our clients, who trustus to manage their money to reach their goals. We provide this service via thePartnership, a network of qualified, expert advisors. We put financialwellbeing and responsible business choices at the heart of everything we do. Webelieve in the value of difference and know that diverse teams can help usproblem solve and innovate for clients.
We look for people to join SJP to make animpact and to contribute to our culture which is based around long termrelationships, doing the right thing, and being the best version of ourselves.
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Director
The role:
The main purpose of this role is to support the Operations Director in ensuring that our Third-Party Administrators (TPAs) deliver service to our standards, and through our relationships and oversight maintain the effectiveness of the service delivered to clients and the Partnership. In performing the role, you will consider the interests of the Group's key stakeholders. Also, you will act in line with the Group's stated risk appetite and seek to achieve positive outcomes in respect of clients, Partners, the Investment Management Approach, financials and shareholders, regulators and employees.
The Client Services Director will also fulfil the responsibilities of members of the Strategic Recovery Team (SRT), as set out in the SRT Terms of Reference.
What you'll be doing:
Client Services Senior Leadership team:
Consumer Duty Considerations:
People Management Responsibilities:
Who we're looking for:
Extensive Service Delivery management and oversight experience ideally within financial services with an excellent understanding of:
Special requirements:
Occasional travel within UK and Ireland.
What's in it for you?
*Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
Flexible Working
We know that everyone works best indifferent ways, at different times and in different environments. We haveintroduced a hybrid working policy to provide greater flexibility for part-timework, job-sharing, remote working, and flexibility on hours. Our people areencouraged to work in a flexible way that suits their lifestyle, so please askthe question and start a conversation
Research tells us that applicants(especially those from underrepresented groups) can be put off from applyingfor a role if they do not meet all the criteria or have been on an extendedcareer-break. If you think you would be a good match for this role and candemonstrate some transferable experience please apply, regardless of whetheryou tick every box.
Reasonable Adjustments
We're anequal opportunities employer and want to ensure our recruitment process isaccessible and inclusive for all, if you require reasonable adjustment(s) atany stage please let us know by emailing us at
What's next?
Our team will be in touch. As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.
#J-18808-Ljbffr
