Hotel Receptionist - Bournemouth, United Kingdom - The Hermitage Hotel Bournemouth
![The Hermitage Hotel Bournemouth](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
4 days ago
Description
Receptionist
The Hotel is looking for a dynamic Front Desk Receptionist to serve as our hotel guests' first point of contact and assist the guests to make their stay comfortable and an enjoyable experience.
If you have the passion for customer services and work experience in the hotel industry, we would like to have you on board.
Main responsibilities
- Organise and carry out the daytoday duties within reception.
- Warm welcome guests upon their arrival
- Perform all checkin and checkout tasks
- Answering internal and external calls in a polite, professional and courteous manner
- Respond to guests' queries and complaints in a timely and professional manner
- Inform guests about additional facilities and services offered by the hotel or sister hotels within the group
- Act as guest liaison officers during their stay at the hotel
Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Knowledge of Opera system is advantageous but not essential
- Exceptional customer service skills with a great command of English, both verbal and written
- Ability to work under pressure and in a busy team environment
- Flexible with shift patterns, early mornings and late nights.
- Legal right to work in the UK
Benefits
- Competitive salary
- Excellent training and development opportunities
- Meals and uniform provided
- Excellent career progression opportunities within a successful growing business
Job Types:
Full-time, Part-time
Ability to commute/relocate:
- Bournemouth: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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