Hotel Receptionist - Bournemouth, United Kingdom - The Hermitage Hotel Bournemouth

The Hermitage Hotel Bournemouth

Verified Company

Bournemouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Hermitage Hotel Bournemouth is looking for a dynamic Front Desk Receptionist to serve as our hotel guests' first point of contact and assist the guests to make their stay comfortable and an enjoyable experience.

If you have the passion for customer services and work experience in the hotel industry, we would like to have you on board.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Main responsibilities

Organise and carry out the daytoday duties within reception.
Warm welcome guests upon their arrival
Perform all checkin and checkout tasks
Answering internal and external calls in a polite, professional and courteous manner
Respond to guests' queries and complaints in a timely and professional manner
Inform guests about additional facilities and services offered by the hotel or sister hotels within the group
Act as guest liaison officers during their stay at the hotel

Requirements:

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Knowledge of Guest line /Opera system is advantageous but not essential
Exceptional customer service skills with a great command of English, both verbal and written
Ability to work under pressure and in a busy team environment
Flexible with shift patterns, early mornings and late nights.
Legal right to work in the UK

Benefits