Administrator (Cmdu Service) 22.5 Hours - Fareham, United Kingdom - Partnering Health Ltd

Partnering Health Ltd

Verified Company

Fareham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PHL Group are seeking an experienced
Administrator to join our Covid Medicine Delivery Unit (CMDU).

The role will primarily be to act as the centralised point of control for patients that are referred into the
CMDU service via a centralised mailbox.

The
CMDU Administrator shall be a liaison for all internal and external stakeholders, ensuring efficient and concise communication in relation to the receipt, control and completion of all referrals into the system

Administrator Responsibility:

Onboard patients into our service through established pathways while ensuring that all patient information is entered accurately onto our clinical systems
Ensure all onboarded patient cases are actively monitored and completed within a 24hour period by PHL Clinicians.
Monitor the Volume of Daily Inbound Cases and follow determined escalation processes

Administrator Skills & Experience:

Ability to question, to gather information and act on that information appropriately and proactively in order that the patients receive the best possible care and help
Demonstrate kindness, understanding and empathy
Experience within roles where customer service was paramount is highly desirable
Excellent communication and interpersonal skills
Be able to demonstrate great customer service
Computer literate with experience of Microsoft office or other databases
Good standard of literacy and numeracy

Hours
You will be on a 4 week rolling rota, to include weekends and bank holidays. The hours are 9am-5pm and 22.5 hours per week.

Week 1:
Thursday, Friday, Saturday

Week 2:
Thursday, Friday, Saturday

Week 3:
Thursday, Friday, Saturday

Week 4:
Friday, Saturday, Sunday

The Benefits

As well as a rewarding career, development opportunities and a competitive salary, you will also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.

Sick Pay
Long Service Award
Bike2Work Scheme
Employees Assistance Programme
NHS Discounts
Family Friendly Policy
Our Family Friendly Policy provides increased Maternity, Adoption and Shared Parental Leave Pay for employees and their families.
Employee Recognition
25 days of annual leave, plus your birthday off