Line 1 Operator - West Bromwich, United Kingdom - Linde MH UK Ltd.

Linde MH UK Ltd.

Verified Company

West Bromwich, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Linde Material Handling is one of the world's leading manufacturers of forklift trucks and warehouse equipment. We operate in over 100 countries worldwide and have around 13,000 people working for the brand.

A worldwide network of more than 8,500 service technicians ensures maximum availability of Linde trucks and solutions, and based on its worldwide logistics network, Linde guarantees spare part delivery within 24 hours.

Linde Material Handling offers a range of challenging careers across the country, and we are keen to talk to you about the direction in which you would like your career to go.

The Line 1 team is a point of contact for our National Accounts Customers for all types of queries, emergency call outs and coordinating out of area jobs in line with customer and internal SLA's.

The purpose of the role is to provide exceptional Customer Service to all Linde Contract Managed & National Network Customers.

We are currently looking for someone to join our Customer Service/Contact Centre role providing positive and professional customer experience supporting the Linde National 24-hour helpdesk.

The role will be based at our West Bromwich office.

4 on/ 4 off shift pattern

The working pattern is as follows:

Sunday-Thursday
20:00
06:00
Friday & Saturday 20:00
06:00

Bank Holidays
20:00

08:00
What we offer:

The function of the role is to ensure all customer queries are dealt with in a timely manner, raising emergency breakdowns via P95 system for our customers trucks and offering a wider support out of hours.

Self motivated to work independently with good problem solving skills.
Passionate about providing excellent customer service, with the natural ability to build a strong rapport with internal and external customers.
Flexible & reliable due to the operational needs of the business.
Positive can 'do' attitude
To be able to demonstrate a high level of attention to detail.
Strong planning and organisational skills.
Excellent computer skills, particularly Microsoft office.
Not afraid to take ownership to ensure the customers' needs are met.

Tasks and Qualifications:

You will ideally have previous experience of working in a busy call centre work environment.
You will be passionate about providing excellent customer service, whilst having the ability to communicate with our customers and exceed their expectations
You are a people person with the natural ability to build a strong rapport with customers
You show enthusiasm for working in a fastpaced, targeted environment
You can demonstrate excellent communication skills
You must be able to multi task and cope under pressure.
Previous conflict and complaint handling would be preferred to manage customers.