Line 1 Operator - West Bromwich, United Kingdom - Linde MH UK Ltd.

Linde MH UK Ltd.

Verified Company

West Bromwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Line 1 team is a point of contact for our National Accounts Customers for all types of queries, emergency call outs and co-ordinating out of area jobs in line with customer and internal SLAS.

The purpose of the role is to provide exceptional Customer Service to all Linde Contract Managed & National Network Customers.

We are currently looking for someone to join our Customer Service/Contact Centre role providing positive and professional customer experience supporting the Linde National 24-hour helpdesk.

The hours worked are on a three-week rota:
Week

Monday
Friday 08:00 17:00

Week

Monday
Friday 06:00 15:00

Week 3 (Out of Hours)

Monday - Friday 17:00 - 20:00 and Saturday - Sunday 08:00 - 20:00

What we offer:

The function of the role is to ensure all customer queries are dealt with in a timely manner, raising emergency breakdowns via P95 system for our customers trucks and offering a wider support out of hours.

Passionate about providing excellent customer service, with the natural ability to build a strong rapport with internal and external customers.
Flexible & reliable due to the operational needs of the business.
Positive can 'do' attitude
To be able to demonstrate a high level of attention to detail.
Strong planning and organisational skills.
Selfmotivated to work on out of hours shifts.
Ability to work within a team.
Excellent computer skills, particularly Microsoft office.
Not afraid to take ownership to ensure the customers' needs are met.

Tasks and Qualifications:

You will ideally have previous experience of working in a busy call centre work environment.
You will be passionate about providing excellent customer service, whilst having the ability to communicate with our customers and exceed their expectations
You are a people person with the natural ability to build a strong rapport with customers
You show enthusiasm for working in a fastpaced, targeted environment
You can demonstrate excellent communication skills
You must be able to multi task and cope under pressure.
Previous conflict and complaint handling would be preferred to manage customers.

From time to time there may the need for ad-hoc duties as required by the Line 1 Team Leader to ensure the smooth running of the department:

Line 1 working hours:

Week

Monday
Friday 08:00 17:00

Week