Customer Service Coordinator - Blacon, United Kingdom - Sanctuary

Sanctuary

Verified Company

Blacon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Blacon, North West, GB, CH1 5HN- Department: Supported Living Services- Operation: Sanctuary365- Requisition: 210437
Customer Service Coordinator

Parade Enterprise Centre, Chester

£23,642 - £24,887

37.5 hours per week - Monday to Friday, 9am-5pm

We are seeking a Customer Service Coordinator to act as first point of contact for all enquiries into Sanctuary 365 from internal and external customers.

You will be required to manage all enquires, assessing customer needs and offering solutions including assistive technology, wellbeing calls and signposting as well as being responsible for scheduling visits for installation and maintenance within defined KPI's and quality standards.

You will be required to troubleshoot, and fault find to offer first contact resolutions for customers.

Sanctuary365 has been providing assistive technology to help people remain more independent for over 30 years.

The technology provided gives the user and their loved one's reassurance that help is on hand any time of day or night.

Customers are given the reassurance and support they need to maintain the lifestyle they choose, enabling their carers and family to worry less about their loved ones.

We are seeking a friendly and driven individual who can listen and show empathy whilst providing a bespoke, person centred service to vulnerable customers.

The role of Customer Service Coordinator will include:

Undertaking initial first point of contact enquiries and assessments, including risk assessments
Monitoring mailboxes including website enquiries, answering telephone enquiries, and internal referrals via SAP
Responding positively to complaints and breakdowns in service delivery to meet customer expectations
Supporting the administration of high quality and consistent services whilst creating and implementing improvements

Skills and experiences:

Recent experience in a similar role is desirable, such as a Customer Service Advisor or Call Handler
Excellent communication and interpersonal skills, with a calm and empathetic nature
Proven experience of administration and accurately updating databases
Ability to prioritise and organise a busy workload whilst working to deadlines
Intermediate knowledge of MS Office would be advantageous

Ready to join Sanctuary 365?
As part of our commitment to making Sanctuary 365 a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career

Benefits include:

A pension scheme with employer contributions from Sanctuary
23 days paid holiday (plus public holidays)
Life assurance
Family friendly arrangements, including opportunities for flexible working
Health and wellbeing plans
A variety of online discounts and rewards from major retailers
Tax efficient savings through our Cycle to Work scheme
A wide range of learning and development opportunities

Closing Date: 21 May 2023

For an insight into what it's like to work for Sanctuary 365, take a look at our Twitter
feed or search #LifeatSanctuary**
Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary 365 is a subsidiary of Sanctuary Housing Association, an exempt charity.