Business and Operations Apprentice at Dfds - Osborne, United Kingdom - Grimsby Institute Apprenticeships

Grimsby Institute Apprenticeships

Verified Company

Osborne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking to kick-start your career? Interested in joining the world of logistics? Looking for a company that values the development of their employees? Look no further.

DFDS are recruiting a Business & Part Loads Apprentice to offer exceptional customer service as part of our Immingham office team.

Duties include taking bookings, planning deliveries, export clearances, capacity planning and vessel planning.

Working week
Monday to Friday, between Exact shifts TBC)

Total hours per week: 40

What will the apprentice be doing?
A vacancy has arisen for a Business and Operations Apprentice, based at DFDS Logistics in Immingham. This is an excellent opportunity to join a dynamic and fast paced, growing business. The role is to deliver a high standard of customer service, building customer relationships and understanding their requirements

With full training and support, your principal responsibilities will include (but are not limited to):

Deliver the highest level of customer service standards through understanding customers' requirements and giving clear and timely communication
Liaising with internal teams such as customs and transport planners to ensure achievement of plans
Monitor the status of each delivery and keep customers informed
Keep accurate records so that invoices, reports and statistical information can be produced
Problem solve and find solutions
Working with colleagues throughout Europe

You'll be able to access some fantastic benefits, including:Life assurance cover

Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Full employee assistance programme including:

Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
Access to Thrive, our awardwinning Wellbeing platform
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Apprenticeship Standard - Customer Service Practitioner
A bespoke programme of practical, technical and vocational learning
Functional Skills in English and maths at Level 1 (if applicable)

What is the expected career progression after this apprenticeship?

DFDS are offering this position for a new apprentice to join the business, to learn and support the delivery of exceptional customer service to our valued clients.

DFDS is a large organisation, with many different departments and locations. There is a view of the role progressing to a permanent career, with internal progression opportunities

Requirements and prospects

Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Initiative, good work ethic, Positive 'can do' attitude, Excellent telephone manner, confident to ask questions, ability to multitask, Willing to learn and develop

Qualifications
GCSE or equivalent Maths and English (Grade 3/ D) Essential

Things to consider
DFDS Logistics is based on Immingham Docks. Please check the location, and ensure you would be able to report for work on a daily basis.

About the employer

DFDS is the largest company combining short-sea shipping and logistics in Northern Europe DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 3.6bn.

To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions.

For four million passengers, we provide safe overnight and short sea ferry services. We have more than 11,000 employees, located on ships and in offices across more than twenty countries. DFDS was founded in 1866, with our headquarters in Copenhagen, and listed on Nasdaq Copenhagen.

In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network.

We are part of the CILT Top 30 Logistics Providers List.

Job Types:
Full-time, Apprenticeship

Salary:
£10,982.40-£21,673.60 per year

Benefits: