Customer Services Account Executive - Wrexham, United Kingdom - WestRock

WestRock
WestRock
Verified Company
Wrexham, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Opportunity:


To be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both WestRock and our customers.


How you will impact WestRock:


  • Manage the daytoday enquiries from a specific range of customers, achieving an effective workload
  • Establish and maintain customer specification files.
  • Understand and follow Standard Operating Procedures for customer communication.
  • Contribute to achieving individual account and departmental objectives.
  • Assist in the updating of order information postproduction, as part of the team responsibility to ensure the accuracy of product specifications.
  • Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business.
  • Communicating any redates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
  • Assist in the provision of accurate monthly performance reports as required by customers.
  • Assist in the monthly KPI reporting
  • All Data requests should be dealt with in a timely manner
  • Assisting stock checks and /or queries
  • Ensuring that there is a level of general system housekeeping, e.g. closing down jobs
  • Keeping on top of obsolete items / destructions
  • Checking Proofing, Artwork or pdf requests
  • Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
  • Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
  • Support colleagues in training and continuous improvement activities.
  • Stock allocation maintaining a last in first out process.

What you need to succeed:


  • Relevant experience in a similar role or demonstrable commercial awareness
  • Minimum 1 years Customer Service experience
  • Appropriate standard of verbal and written communication skills
  • Ability to plan and coordinate priorities within a team environment
  • Proficient in Microsoft Office Suite Programmes
  • Demonstrable experience of excellent analytical, numeracy and organisational skills
  • Proven experience of working to high quality standards
  • Able to process and understand technical information
  • Strong problemsolving skills
  • Ability to prioritise, work under pressure and manage time effectively
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