Product Sales Technical Training Specialist - Abbey Wood, United Kingdom - Gamma Telecom

Gamma Telecom

Verified Company

Abbey Wood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Product Sales Technical Training Specialist

Location:
Home Based

Position Summary
The Product Sales Technical Training Specialist, will deliver in-depth training for Gamma's CCaaS and UCaaS products and platforms.

Covering; technical, features & functionality, configuration and design aspects of the services whilst working towards a team based sales target.

Role & Responsibilities
Host face to face and remote training sessions for Channel Partners or end users and internal employees (where applicable).

Produce and maintain training packages and content material.

Work with Sales, Sales Specialists on opportunities and proposals.

Work with Pre-Sales, Products and Marketing to support and upskill Gamma's Channel Partner base on our CCaaS & UCaaS offerings.

Manage and report on training feedback to constantly review and improve on training success.

Support the Customer Success team (where required) to asses knowledge and training gaps.

Where required, consult or advise Channel Partners on delivery/UAT/PoC/trial strategies, from time to time.

Minimum Requirements
Graduate Level preferred, although industry experience will count

Minimum 3 years' experience in Telecoms or a relevant industry

Aptitudes & Attributes

You will be providing technical product training to an array of Channel Partners with end customers ranging from SME to large enterprise, from the private and public sectors.

Therefore you will need to possess good client facing & presentation skills and be able to adopt a commercial, and consultative approach, as well as deliver, complex technical information ensuring a sales bias towards the Gamma product set.

The position will focus on the CCaaS and UCaaS product set and market; therefore, you will need to have experience in a technical consultant, engineering, technical sales or training role within the Contact Centre, Telecommunications, Unified Comms and or Collaboration space.

You would also require a good understanding or working knowledge of some or all the following areas:

Voice platforms; VoIP & SIP trunking, PABX (hosted/onprem), Voice routing, and IN/Inbound Services.
Some Data/WAN/LAN experience including currently available technologies is desirable.
Excellent presentation skills, capable of delivering product & technical training with confidence to all levels, including senior and director.
Excellent customer facing skills at all levels.
Excellent written presentation skills including experience in producing technical training material.
Highlevel solution thinking capability and basic business process understanding.
Great consultation and objection handling skills.

Further relevant information:

Applicants must be eligible to work in the UK.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered.