Service Advisor ~ Automotive - Bury St. Edmunds, United Kingdom - Prima Ardelle Associates

Prima Ardelle Associates
Prima Ardelle Associates
Verified Company
Bury St. Edmunds, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

SERVICE ADVISOR

ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?

DO YOU ENJOY MAKING THE CUSTOMER SMILE?

CLASS-LEADING BASIC ~ OVERALL PACKAGE ~ CIRCA £32,000


Our customer is an
expanding family-owned, automotive retailer which continues to grow and is seeking an additional
Service Advisor in Bury St Edmunds.


This regional group has a proven track record in
delivering an exceptional customer experience and combined with a brand that has an exciting future with a new range of SUVs and the continued success of other iconic models.


As a
Service Advisor, you are a key member of the team who can take control and create a personalised
service experience every time, with nothing left to chance. This is achieved either individually, or by supporting your team.

It's a hands-on role completely dedicated to the customer and their long-term relationship with their chosen brand.


This is an ideal position for a
motivated Customer Service orientated individual who is looking for career progression with a fast-paced team who is determined to be the best and generate great service at every interaction.


This a
rare opportunityto be part of this Group which is just as proud of our people as it is of its customers and cars.


Joining us now will deliver a future career path you'll enjoy with all the added benefits of joining a friendly and progressive family-run business.

Start your 2023 with a fresh start and unlock better rewards for yourself


Responsibilities:


  • Arrange customer bookings
  • Manage loan car bookings efficiency
  • Meet and greet customers professionally and politely every time
  • Create final invoice including any parts issued
  • Update digital systems during and after each customer visit
  • Promote and crosssell other products and service plans
  • Work closely with the wider team to deliver a great customer experience whilst maximising overall profit

What you can do:


  • Previous automotive experience is desired or skill and knowledge from a similar role
  • Can effectively harness the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
  • You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible.
  • Comfortable working to deadlines and managing customer expectations with regular communication and updates.
  • Happy to manage your workload and customer base by planning your time

FULL TRAINING PROVIDED IF REQUIRED AND WHEN NEEDED

This is an exciting opportunity for a customer-focused individual to join and be part of building a happy peak-performing team where their contribution will be appreciated and rewarded.

OTHER BENEFITS:


  • Company Pension
  • Performance Bonus
Simply contact us in complete confidence - all interviews are conducted locally.
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