Customer Assistant - Edinburgh, United Kingdom - CHANNEL ALT LTD
Description
Duties:
- Greet customers warmly and ascertain problem or reason for calling or visiting
- Provide accurate information about products and services
- Assist customers in making purchasing decisions
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
Skills:
- Excellent communication skills in English
- Ability to upsell products or services
- Strong time management and organizational skills
- Basic math skills for processing orders and transactions
- Phone etiquette for handling customer inquiries effectively
- Bilingual abilities are advantageous for diverse customer interactions
Job Types:
Full-time, Permanent
Pay:
From £25,631.24 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 14/05/2024
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