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Warrington

    Administrator - Immediate Starts - Warrington, Cheshire, United Kingdom - Age UK Group

    Age UK Group
    Age UK Group Warrington, Cheshire, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Age UK are recruiting for a Retail Support Administrator with exceptional customer service skills to join their busy Retail Help Desk team based in Warrington.

    In this role you will offer specific administrative and operational support to a Divisional Sales Team and provide first line support through the Customer Services Helpline.

    Thus, playing your part in supporting the Retail Division in generating much needed income to help Age UK in its mission to improve the lives of older people.

    This unique opportunity to be part of a Divisional Team consisting of Area Managers and covering a wide geographical base from your operating desk in Warrington will not only support the Division, but also the national charities 265 shops alongside your fellow Retail Support Administrators.

    A vital element of the role will be processing all stock donation calls that the Help Desk receives, and then contacting the relevant field staff for a final action plan.

    Your support in all aspects of customer and shop enquiries will be crucial to the Divisional Sales Manager to ensure the Division's administrative operations are run efficiently and cost effectively.

    This opportunity will require you to have strong IT skills, especially Excel and the ability to collate accurate information from a variety of sources to supply to the Retail Division.

    This role is based at the Warrington office.
    Office based experience working within an administrative environment or supporting a retail estate.
    Ability to work with range of peer groups within the organisation to include volunteers, staff and senior managers.
    Proficient in the use of Microsoft365 and Windows 10 applications, particularly Excel, MS Teams & Outlook.
    Knowledge of logistical requirements that service a multi-site retail organisation, preferably system based

    Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
    Excellent pension scheme, life assurance, health cashback plan and EAP
    Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
    All CVs will be anonymised by our recruitment system when you apply for a role at Age UK.

    Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this.

    Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

    We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme.

    Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

    Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. Age UK politely requests no contact from recruitment agencies or media sales.
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