Clinical Research Facility - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

There are two positions available in the Clinical Research Facility at Guy's and St Thomas' Trust.

The roles are full-time, 37.5 hours a week, Monday - Friday, one role is 08:00 - 16:00, one role is 09:00 - 17:00.

The post holders will be expected to cover reception and general administrative duties.

The CRF Administrator will provide high quality general administrative support to the Clinical Research Facility staff, participants and visitors and contribute to maintaining a high standard of research at all times.

The CRF Administrator will play a key role in the efficient day to day activities of the department.

The CRF Administrator will primarily be responsible for the management of all room and resource bookings within the CRF through, use of the CRF Specific booking system (CRFManager) and will ensure that all space is utilised efficiently.

They will greet all patients and researchers to the facilities and be responsible for tracking patient administration through EPIC

Tasks will include typing, reception duties, customer service, maintaining databases, booking appointments and meetings, filing, organising and general administrative support to the Department.

The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.

The post holder will answer general queries and explain information relating to the department.

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts.

We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally.

We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

The duties and responsibilities listed below are representative of the CRF Administrator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

Main Duties

Meet and greet all Patients and visitors to the CRF and ensure that there is an accurate record kept of all personnel and patients visiting the facility. This includes ensuring that each patient has an accurate wristband and that all entries are recorded.
To ensure that the reception area and waiting area are tidy and well presented at all times.
To ensure that patient case notes are complete and available to clinical staff when required. This will include accurate tracking of the notes and patients through EPIC and the registration of new patients with the hospital and the setting up of new case notes for them.
To manage the patient appointment system including admitting and discharging all patients attending the CRF.
To process all requests for MRI scans in accordance with departmental policies and procedures.
To manage research clinics and patient bookings including: booking patient visits, updating outcomes, closing out clinics and uploading documentation to the appropriate patient management system.
To provide administrative support by writing letters, filing, arranging meetings, booking transport and accommodation for staff.
To take formal minutes for CRF meetings.
Organise transport for patients to reach the hospital and for departmental transfers within the hospital including handling of patient expense claims.
To answer telephones, deal with patient, staff and external caller enquiries, appropriately transmitting messages to the correct person.
To accept and record all post and parcel deliveries to the CRF including patient's samples.
To report and record maintenance problems within the facility to the Works Department.
To maintain a rolling stock of stationary and food/drink in the CRF. Making decisio