Operations Supervisor - Newcastle-under-Lyme, United Kingdom - Alchemy Global Solutions

Description

Alchemy was founded to help consumers and enterprises realise the full value of used technology so that we can help make buying a used smartphone, laptop or other technology an easy and reliable experience for all users.

Aside from the obvious economic benefits available to users, of buying used/refurbished technology, Alchemy also promotes the massive environmental benefits associated with the tech circular economy and, as a leader in this industry, Alchemy prides itself on our positive environmental impact by reducing electronic waste and ensuring that devices avoid burials and cremations; and are given the chance to be reincarnated.

Our focus on used tech trading generates rich and valuable data on device resale values, which our team of data analysts and industry experts use to advise our customers on future price projections and ultimately help to shape industry buy-back and recycling programs that continue to build the circular economy across the globe.

We only work with the world's leading tech and telco companies to jointly deliver solutions that result in consumer delight.

We seek only the very best people to enable us to deliver our vision - if this is you, come and meet the Alchemists.

• Manage multidisciplined processing teams and follow up on their work results
• Collate and report KPI's relevant to the operations function
• Plan work and labour requirements in tandem with the management
• Analyse data and improve processes
• Support and guide team leaders
• Create new processing standards adhering to existing standards
• Review team and individual performance identifying any training needs to HR
• Coach and mentor the teams
• Lead training programs in line with new technologies
• Ensure Health and Safety guidelines are followed
• Maintain quality standards and procedures
• Work with the management to introduce new equipment, operational systems and procedures targeted at improving efficiency and reducing waste
• Promote change and continual improvement
• Maintain the physical condition, tidiness, and environment of the warehouse
• Maintain individual results by coaching, counselling, and disciplining employees; plan, monitor, and appraise job results and achievements
• Support other areas of the business beyond their own department as and when needed
• Any other ad hoc duties required

• An experienced, innovative bunch of people leaders in their field unparalleled in tech tradein solutions and remarketing
• Sophisticated partners and investors that give Alchemy a financial edge and credibility
• Outstanding technology platforms and solutions that are available globally to our customers
• A disruptive business model that makes Alchemy a compelling partner to customers and suppliers alike
• A winning attitude based on our ability to deliver and our appetite to do so

• Proven experience in a fastpaced management or leadership role
• Experience within a production and or manufacturing environment
• Relevant degree or certification is desirable but not necessary
• Experience using a warehouse management system is an advantage
• Experience implementing and overseeing security operations
• Experience with managing inventory levels, stock counting and managing audits
• Ability to analyse and solve problems as they arise
• Proven experience managing operations functions
• Excellent communication skills with the ability to liaise at all levels
• Ability to lead, coach and motivate a team
• Ability to challenge and correct inappropriate behaviour
• Experience implementing operational policies and procedures
• Proficient computer skills
• Excellent written and oral communication skills
• Ability to work overtime if required
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Comfortable delivering and receiving frequent feedback

• Onsite parking

• 8 hour shift
• Day shift
• Monday to Friday

• NewcastleunderLyme, Staffordshire: reliably commute or plan to relocate before starting work (required)