Claims Handler - Egham, United Kingdom - 4th Dimension Innovation
Description
We are expanding and recruiting for additional Insurance Claims Handlers to work in our busy Claims Handling department to take inbound calls from our customers based in Egham, Surrey. Once fully trained you will be able to work from home on a rota-basis.
This role does not require previous claims experience; instead we are looking for people with the right cultural fit who will fit well into our busy and friendly team.
We are looking for people with relevant claims handling or other office administration based customer service role.
You will need to have a excellent telephone and administration skills and be happy to be based on the phones dealing with calls per day.
This role will require you to take calls from policy holders from all over the country in a calm, efficient and professional way.
As a company we encourage training and development and staff are able to train for the Chartered Institute of Insurance qualifications if they so wish.
Key Responsibilities
- Managing customer relations
- Taking inbound and outbound calls
- Gather customer details
- Record information accurately on the company's internal claim management system
- Provide customers with claim updates
Experience/Qualifications/Skills
- Eager and helpful approach
- Experience of using databases
- Keen eye for detail.
- Excellent communication skills (both written and verbal)
- Confident telephone manner
- Previous experience in a customer service role
About 4th Dimension Innovation Ltd & Companies
4th Dimension Innovation Ltd offers an end-to-end first and third party motorcycle claims handling business. Our services include customer calls, logistics, motorcycle repair, engineering and much more.
We offer a huge range of insurance and assistance services to insurers and brokers as well as working directly with individual owners and riders and in association with leading motorcycle manufacturers.
Other businesses within our group include a litigation company and Honda motorcycle retail site.Benefits
- Annual Leave 21 days Plus Bank Holidays (Increasing up to 26 with length of service)
- Hybrid & Flexible working
- Buy back holiday scheme
- Team and company social events
- Wellbeing programs
- Involvement in local community projects
- Employee Assistance Programme
We invest in our employees and embrace a culture of inclusivity as well as promoting a positive, supportive culture and working environment.
Our offices in Egham provides a great place to work with good people and an exciting, engaging, industry leading brand.
As we are regulated by and compliant with the Financial Conduct Authority (FCA) standards, any offer of employment will be conditional upon a satisfactory DBS check being undertaken.
Salary:
£21,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location:
Hybrid remote
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