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    IT Service Service Desk Support Technician - York, North Yorkshire, United Kingdom - Concept Resourcing

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    Description

    Job Title:
    Service Desk Analyst - First Line Support


    Location:
    York


    Salary:
    £26,000

    Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.
    Responsibilities
    Address first and second-level user queries.
    Monitor systems and service status.
    Respond promptly to incidents.
    Deliver support through various channels.
    Requirements
    IT background with experience in technical support.
    Excellent communication and customer service skills.
    Ability to work independently and in a team.
    Full driving license and York-based.
    Preferred Skills
    Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
    Knowledge of data centre technologies and security services.
    Benefits
    Competitive salary of £26,000.
    Opportunities for career growth.
    Supportive work environment #J-18808-Ljbffr

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