Jobs

    Customer Service Executive - Lancashire, United Kingdom - LGC Group

    LGC Group
    LGC Group Lancashire, United Kingdom

    2 days ago

    Default job background
    Full time
    Description

    Company Description

    ABOUT LGC STANDARDS:

    As a division of LGC Group, we're the UK's National Measurement Institute for chemical and bioanalytical measurements. Here's why you should join us:

  • Global Impact: We lead in manufacturing and providing quality assurance tools, influencing analytical needs in 120+ countries.
  • High Standards: Our expertise ensures the highest standards, accredited to ISO 17025 and ISO
  • Customized Solutions: Adaptability is our strength; we tailor solutions to meet our customers' analytical needs.
  • Innovation for Safety: We innovate and apply science to ensure the safety and integrity of products, contributing to a safer world.

    • Join LGC Standards — Be part of our mission for a safer world through science

    Job Description

    Exciting Opportunity for a French-speaking Customer Service Expert based in the Bury Manchester area.

    We are looking for someone to join our team to ensure seamless order coordination across channels and sectors, delivering exceptional service to our customers As the key coordinator, you'll manage orders, ensure timely processing, and meet customer requirements. Your impact will contribute to our commitment to top-notch service.

    Join our team as a pivotal player in delivering exceptional service to our customers As the key coordinator of customer orders across all channels and Product/Business Sectors, you will ensure seamless handling, management, and successful completion of orders.

    The responsibilities include timely entry into the system, adherence to promised delivery dates, and fulfillment of customer purchase order requirements. In this role, We are looking for someone to take pride in meticulously handling ATCC inquiries and orders, following guidelines for New Account Application approvals and meeting MTA contractual obligations.

    Key Responsibilities:

    Close collaboration with the ATCC Tech Team and Sales Leads is essential to ensure compliance and meet demand fulfillment needs. Your impact will contribute to the continuity of the highest level service experience for our valued customers, from order entry to delivery and payment.

  • Accurately process customer orders, ensuring timely entry into the system.
  • Provide assistance and maintain On Time In Full (OTIF) delivery targets.
  • Professionally handle communication with internal and external contacts via various channels.
  • Resolve customer queries and manage Service Cloud Case, ensuring tasks are completed promptly.
  • Run end-of-day check reports and maintain agreed delivery dates in the system.
  • Fluent in French.

    • Qualifications

  • Previous experience in administrative and customer service roles.
  • Positive attitude, excellent communication, and organizational skills.
  • Attention to detail and ability to work under pressure.
  • Fluent in French

    • Additional Information

    ABOUT LGC:

    LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

    OUR VALUES

  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

    • EQUAL OPPORTUNITIES

    LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

    For more information about LGC, please visit our website

    #scienceforasaferworld

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