3rd Line Engineer - Dartford, United Kingdom - Context Recruitment Limited

Context Recruitment Limited

Verified Company

Dartford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

3rd Line Service Desk Engineer - Up to £55,000 PA + benefits

Dartford, hybrid working.

A leading IT service provider is seeking an ambitious and motivated 3rd Line Engineer to join their service desk team on a permanent basis.

The client provides a wide range of technical services to hundreds of customers across the UK, with a specialism incloud technologies, cyber security and communications.

They are an exceptionally well-established business and have made numerous acquisitions over the years with plans to continually grow, making it an exciting time to join.

The role will require that you to provide high level infrastructure support to their SME sized clients, working as an escalation point for the service desk, you will be clearly identifying issues and troubleshooting through to resolution.

Duties & Accountabilities:

Act as an escalation point for the service desk, responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution.
Monitor systems and identify performance issues proactively.
Work within strict SLA timeframes and manage escalation of incidents within defined timelines.
Identify problem trends and implement changes as required.
Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor.
Work with other functions within the business to help identify issues and requirements with a view to continued service improvement.
Provide technical advice and recommendations for tickets assigned to 1st & 2nd line engineers, transferring knowledge to junior colleagues.
Ensure work is completed in line with KPI targets and personal objectives.

Technology Requirements:

A strong background in Windows Server (2008, 2012, 2016) and Windows Server infrastructure including Active Directory, DFS, DNS, DHCP.
A strong background in Virtualised environments in particular VMware (vSphere)/ Hyper V.
A strong background in working with MS Exchange 2007/2010/2013/ Office 36
Knowledge of Networking protocols & Firewalls.
Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools
Understanding/knowledge of Microsoft Azure and Cloud Technologies
A strong background in centralised storage environments

**Excellent salary on offer of up to £55,000 plus numerous other attractive benefits; including a 4 day work week (compressed hours), 25 days holiday + bank (plus the opportunity to buy/sell up to 5 additional days), private medical insurance, competitivepension and numerous social events and awards. Hybrid working, work from home 3 days per week.