Customer Consultant - Brecon, United Kingdom - Monmouthshire Building Society
Description
Customer Consultant (Brecon)
Location:
Brecon Branch
Salary:
£22,946.40 per annum
Closing Date:
Sunday 07 July 2024
- We are recruiting come and join our team
Why work with us?
- Are you looking to build a career and make a difference if so, why not consider the Monmouthshire Building Society?
- We are an innovative, exciting, modern mutual and we'd love for you to join us. We have an ambitious 5year strategy with strong growth plans and your role will play a crucial part in our success. We are a community and valuesbased employer that puts both our people and our members at the heart of what we do.
- So, if you want to make a real difference to your community and career then we'd love to hear from you...
What will we offer you?
- Firstly, what will we offer you as a one of our valued colleagues?
- 25 days' holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate
- Opportunity to purchase additional holidays.
- A commitment to your ongoing training and development including a rotational development programme.
- Up to 14 hours of paid Society leave to volunteer for a local community initiative.
- Various health and wellbeing benefits such as 24hour Employee Assistance Programme, subsidised flu jabs and eye tests.
- Life Assurance 4 times your basic salary life cover, along with critical illness cover.
- Generous Stakeholder Pension Scheme where the Society contributes a massive 10% on top of your 3% contribution
What will you be doing?
- You will be working as part of a supportive, established, and fun team of people, providing excellent facetoface customer service to our members, taking ownership of their individual needs.
- You will demonstrate strong communication skills daily which will enable you to engage in effective conversations, build strong connections and show empathy to our customers.
- Resolving member enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
What type of person will you need to be?
- We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are resilient to a continuous changing environment and have a helpful personality. Facetoface customer service experience is helpful, but not essential what we are really interested in is a genuine passion for going above and beyond for our members.
- At the start of your career, we will support you through a blended learning experience. This is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills, fully supported, within your branch.
Additional information:
- Just let us know if you need any reasonable adjustments made to our recruitment processes, we'll try to accommodate them.
- We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
- Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply
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