Finance Customer Service Administrator - St Albans, United Kingdom - Red Door Recruitment
Description
A friendly and relaxed Financial Services company based in St Albans are looking for a Customer Service Administrator to join a friendly and welcoming team.
This is a busy and interesting role where you will be speaking to customers on the phone and offering a high level of customer service, dealing with any enquiries that come in via telephone and in writing.
The company offer excellent opportunities for development and progression in the future. You will work in a friendly and sociable team where everyone supports each other.
What's in it for you:
-
Salary:
£20k to £24k depending on experience
-
Hours:
Monday to Friday :
- Life Assurance
- Sickness cover
- Excellent training
- Social events
- Friendly and welcoming team
- Career progression
Key Responsibilities:
- Provide an excellent standard of service
- Deal with correspondence to and from clients as necessary, bringing any issues to the attention of the Team Leader
- Deal politely with clients on the telephone
- Process general administration, account amendments and new business inputting
- Achieve and succeed service standards on call answering and missed calls
- Comply with legislative and regulatory requirements, e.g., data protection, money laundering, FCA rules, treating customers fairly
- Work as part of a team, assist colleagues if directed
What the employer is looking for:
- 1 years+ experience within customer service and administration
- Experience from the financial services industry is preferred
- Minimum qualifications of GCSE standard or equivalent
- Good interpersonal, organisational and communication skills
- Ability to work to tight deadlines in a pressurised and fastmoving environment
- Ability to adapt to change with a flexible approach
- Strong communicational skills and good attention to detail
- Proficient in Microsoft Excel and Word
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
Salary:
£20,000.00-£24,000.00 per year
Benefits:
- Company events
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
Work Location:
One location
Reference ID:
JD3015
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