Field Service Engineer - London, United Kingdom - Steria Recruitment

Steria Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Calling All Field Service Engineers
I am working with a client who are looking to bring on a Field Service Engineer for a full time position

Role Purpose:

Working as a Field Services Engineer, your role will include the maintenance and support for field based clients.

You will provide on-site support for client's IT hardware devices.

All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided.

The role is Monday to Friday 9.00am to 5.30pm

Responsibilities

Attending all incidents/requests as directed by the Customer Incident Centre
Ensure assigned incidents are monitored, updated and progressed in a timely manner
Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers
Coordinate between clients and vendors to ensure timely resolution of problems.

Essential Skills:

Ability to resolve hardware issues and basic software problems
Capable of building and deploying PCs (desktop and Laptop)
Good understanding of IT systems and environments
Strong customer service skills
Analytical and problem solving mindset

Full training provided as part of robust induction process

Travel expenses reimbursement
Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.