Marketing Insights and Research Manager - London, United Kingdom - Steria Recruitment

Steria Recruitment
Steria Recruitment
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Intelligent Resource Recruitment is working in partnership with a major
C lient in the UK. We are currently recruiting for a
Marketing Insights and Research Managerroleto be Remote based out


Job Title:
Marketing Insights and Research Manager

Location:
London -EC2A 1BR

Job Type: 9 months contract

Summary:


  • As a Marketing Insights and Research Manager working within our Client Experience team, you are eager to help represent the voice of the client to enable the organization to create compelling experiences for our clients.
  • You are a natural collaborator who will own the Voice of Client EMEA program and support in facilitating workshops with a wide variety of stakeholders. You are passionate about getting the right solution for clients and use an outsidein humancanteredapproach to solve problems and deliver the right client outcomes. You'll lead and execute research projects (both quantitative and qualitative), interpret findings, support client journey development, formulate actionable insights, and drive the executionof client facing solutions.
  • You are passionate about delivering a world class experience for clients and you eagerly lend a hand to others that are working towards this collective purpose. You will leverage client feedback and work closely with internal partners to identify, define,design and implement compelling client experiences across channels and touchpoints.

Responsibilities will include:


  • Refresh and lead the highly visible Voice of Client EMEA program
  • Provides teams with insights that will fuel clientcentric decisions on CX improvements and propel client insightsbased transformations forward.
  • Conduct ongoing research projects, managing all aspects of primary research endtoend, from identifying research objective to analysing results
  • Translate research findings into clear and actionable recommendations through compelling analysis and verbal and visual storytelling
  • Coordinate and facilitate designthinking workshop, document client journeys and activities to identify opportunities to boost the client experience
  • Devise a test and learn plan, including soliciting feedback from users, to identify the key opportunities to meet the client needs and iteratively build solutions with key stakeholders.
  • Independently manage project execution, including collaborating and activating crossfunctional resources
  • Coordinate and prepare materials for monthly cross functional stakeholder meetings

The role holder will bring these skills to the position:

  • Passionate about Voice of the Client/Measurement Metrics/Listening capabilities/AI/Sentiment and behavioural analytics /Client Experience and how these spaces are evolving.
  • Working knowledge of CX methodologies and frameworks that put the customer first e.g., journey mapping, personas, VOC, CX metrics
  • Experience conducting both quantitative and qualitative research, including client interviews; knowledge of Medallia, Tableau and CRM
  • Ability to turn streams of data into actionable recommendations to inform the client experience, ideally in Financial Services.
  • Strong collaboration skills, with the ability to operate independently.
  • Proficiency in data visualization, Excel, and PowerPoint
  • Solid project management and time management skills.
  • A "rollupyoursleeves" and "cando" attitude is a must
Intelligent Resource Recruitment Limited acts as both an employment business and as an employment agency.

Intelligent Resource Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.
More jobs from Steria Recruitment
See all jobs of Steria Recruitment