- Allocate and plan the company's field engineering resources, communicating in good time and to the agreed standards.
- Organise spare parts, plant and equipment to correspond with site attendance.
- Ensure all associated administration (quotations, billing, customer & purchase orders, warranty issues, maintenance & master data etc.) procedures are actioned in an accurate and timely manner.
- Effectively plan to deliver budget/KPI level performance monthly, ensuring sufficient work is generated/available to avoid shortfalls to plan.
- Ensure the vehicle fleet is kept in good condition, serviced and maintained in accordance with manufacturers recommendations/statutory requirements at all times.
- Presentation of agreed reporting in an accurate and timely manner.
- Organise appropriate documentation, PPE, work equipment, accommodation and travel arrangements for field engineering staff.
- Contributing towards the creation of a healthy, conducive working environment for our field engineering team optimising retention and future candidate attraction, where necessary assisting the Service Manager with supplementary recruitment requirements.
- Maybe required to travel to offer the best service possible
- Hold similar experience or have worked in a scheduling/planning/service environment
- Have the ability to offer professional customer service
- Confident to deal with all queries thrown their way
- Have strong IT experience
-
Territory Account Manager
3 weeks ago
Finning International Madeley, Shropshire, United KingdomCompany:Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you adept at navigating challenging markets and forging strong client relationships? We're in search of a Territory Account Manager to join our team and drive our expansion into demanding ...
Service Coordinator - Madeley, Telford and Wrekin, United Kingdom - Trinity Personnel
Description
Are you a confident Service Coordinator looking to join a growing, progressive company?Well read on...
Our client is looking for a Service Coordinator to be responsible for the delivery of first class customer service, assist with engineers needs and be highly organised to complete appropriate administrative tasks
Main duties to include:
The right candidate would ideally:
Salary is negotiable depending on experience – Approx £(phone number removed)k