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    Outreach Support Worker - Guildford, Surrey, United Kingdom - The Riverside Group

    The Riverside Group
    The Riverside Group Guildford, Surrey, United Kingdom

    2 weeks ago

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    Description

    Job Title:
    Outreach Support Worker


    Contract Type:
    Permanent

    48 is achieved after 18 months successful performance in the role)

    Working Hours:
    Full time 37.Monday - Friday (rota of early shifts 7am-3pm and late shifts between 10am - 6pm)
    The difference you will make as an Outreach Support Worker

    You will be responsible for the delivery of a knowledgeable, creative, and highly personalised support service to people who are rough sleeping or at risk of rough sleeping.

    You will work flexibly, on your own and as part of the team to support each client, negotiating solutions to access suitable housing and offering opportunities to engage with a range of other services to promote good health and wellbeing and reduce the risk of future homelessness.

    An understanding of the challenges, traumas and barriers faced by people at risk of homelessness.
    Team player with a caring, empathetic, flexible approach and a resilient, can-do attitude.
    At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.

    For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

    We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

    Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

    Competitive pay & generous pension
    ~28 days holidays plus bank holidays
    ~ Flexible working options available
    ~ Investment in your learning, personal development and technology
    ~ Diversity and Inclusion at Riverside:
    At Riverside, we value diversity in all its forms. Provide a housing related support service to clients who are homeless and are in need of temporary accommodation.
    Attend meetings within the local partnership focussed on problem solving and information sharing.
    Feeding back relevant information to the team related to the support of our customers
    Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.

    Undertake assertive outreach, visiting known sleep sites, searching for new rough sleepers in response to reports and carrying out regular early morning/late evening checks to maintain an overview of the current rough sleeping situation in Guildford.

    Work with clients to agree next steps and develop a plan to support the client to find the accommodation and other help.

    Make referrals to a wide range of specialist services e.g. mental health, substance misuse, housing etc. to address the wider needs of the client and do what is needed to help clients maintain engagement.

    Providing ongoing practical help, advice, information, support and encouragement to clients throughout their involvement with the service, keeping in daily contact (or as otherwise agreed) to update on progress.

    Ensure that you maintain respect and reflect individual's wishes, needs, culture, and diversity.

    Promote the clients voice to be heard, encouraging feedback and providing opportunities for meaningful involvement in the development and improvement of the service.

    Participating in local partnership meetings focussed on information sharing and problem solving.
    Taking responsibility for your own learning and development. Participation in reflective practice, training, workshops etc. Supporting clients with day-to-day support and tenancy needs, liaising with landlords to find suitable accommodation.
    Ensuring that opportunities for education, training and employment opportunities are integral to the support service.

    Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of welfare benefit claims.

    Maintaining an accurate and timely record of all activities including the maintenance of a support planning database.
    To ensure intelligence is shared with appropriate agencies regarding rough sleepers and begging in the town centre.

    Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homelessness to set up and maintain a tenancy either virtual or face to face support.

    Supporting customers moving on from any homeless provider services in Guildford and assisting them to maintain their accommodation and set up links within their local community.

    Record and update clear, factual, accurate, strengths based customer and statistical information on the local or appropriate digital platform.

    Carrying out housing support assessments, developing plan visiting people for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by referral.

    Complementing our services in Guildford, this is important to understand Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.

    Working as part of a multi-disciplinary staff team and meeting the requirements flexible rota system, ensuring support is available to rough sleepers and Outreach activities.

    To support Guildford Borough Council strategies including homelessness, rough sleeping and winter provision strategies.
    Working with colleagues to ensure key performance indicators are being met.

    Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.

    Attending appropriate training and development opportunities as required.
    An understanding of the challenges, traumas and barriers faced by people at risk of homelessness.
    Team player with a caring, empathetic, flexible approach and a resilient, can-do attitude.
    Knowledge of Psychological or Trauma Informed approaches to support.
    Knowledge of processes involve in accessing Rent deposit accommodation and Private rent.
    Experience of working in a care and support environment.
    Clean driving licence and access to their own car
    Training Required
    Fire safety and Awareness
    Willingness to participate and arrange training and development opportunities in person and online when opportunities arrive.
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