Customer Service Advisor - Welwyn Garden City, United Kingdom - PayPoint IT

PayPoint IT
PayPoint IT
Verified Company
Welwyn Garden City, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The pace is fast so we need people who are driven, focused, resilient and want to succeed.

What would we like from you?
The ability to handle challenging and difficult conversations with customers
Excellent communication and empathy skills with the ability to build rapport quickly over the phone
Excellent customer service skills
Great resilience
Experience using Microsoft products such as Outlook and Excel
Good listener
Provide the right solutions to customers
Someone who really wants to make a difference
Flexibility - you may be asked to cover some extra shifts
Consistently deliver customer service targets and service standards targets

It would be great if you already have
Experience working in a customer focused role where you have previously worked with extremely vulnerable people.
We pay £21,000 plus pension / private medical / 25 days holiday with the option to purchase 5 more days
Various shift patterns available

You will be required to work in our Welwyn Garden City office AL7 1EL for the first 3 months and then this will be a hybrid role.


Description

Key Responsibilities
The ability to handle challenging and difficult conversations with customers
Excellent communication and empathy skills with the ability to build rapport quickly over the phone


Salary:
£20,000.00-£21,000.00 per year
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