Senior Administrator Retail Collections - Welwyn Garden City, United Kingdom - PayPoint IT

PayPoint IT
PayPoint IT
Verified Company
Welwyn Garden City, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Main Responsibilities

  • To manage legal cases agreeing proceedings and associated costs with 3rd party legal partners
  • To prepare and send retailer cases to legal partners, ensuring complete documentation and provide detail required
  • To track costs and recovery of legal action and verify invoices for approval
  • Lodge claims with liquidators and insolvency bureau and ensure dividends are chased and received
  • Prepare cases for write off when recovery chances are low and action has complied with client contractual obligation
  • Work with banks to stop fraudulent indemnity claims in a timely manner
  • Dealing with potential retailer and customer fraud that occurs on an adhoc basis and help create controls and processes to minimise impact. Attend court if necessary
  • To deal with Retail Debt queries on an adhoc basis
  • Running aged debt reports to ensure all outstanding debts are up to date
  • To ensure team letters are up to date and compliant with policy / regulation
  • To actively contribute and participate as a member of the team to support each other and the development of the team and to continue own development to improve performance
  • To liaise with suppliers and clients where necessary
  • To identify and recommend new or improved working practices to ensure the success of the role.
  • Support Retail Collections Manager

Essential Attributes

  • Excellent interpersonal skills, methodical and meticulous
  • Have a flexible, proactive and creative approach
  • The ability to work to strict guidelines and targets. The ability to cope under pressure
  • Excellent written and verbal communication skills.
  • Works well in team and on own initiative
  • Excellent user of IT packages such as Word, Excel, Outlook and the Internet

Desirable Attributes

  • Familiarity with legal terms and processes.
  • Previous debt collection experience. Strong negotiating skills.

Description

  • The main aspect of this role is to effectively manage failed Direct Debits that have not been recovered within twoweek inhouse period, and to put controls and alerts in place to minimise retailer fraud.

Key Responsibilities

  • To manage legal cases agreeing proceedings and associated costs with 3rd party legal partners
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