Customer Complaints Assistant - London, United Kingdom - Southern Housing Group

Southern Housing Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Southern Housing Work Placement | Customer Complaints Assistant

Role:
Customer Complaints Assistant

Advert Closing:
05/02/2023

IT Assessment:
13/02/2023 (London) and 15/02/2023 (Maidstone)

Interviews:
20/02/2023 (London) and 21/02/2023 (Maidstone)

Salary:

National minimum wage

Location:

Head Office, Fleet House, London or The Oasts, Maidstone Kent

Contract type:
6 Months Fixed Term

Hours:
16 hours per week

We have an exciting opportunity for a Southern Housing Resident to join us on a sixmonth paid work placement. If you are looking to gain some valuable work experience in an administration and customer service role, then this could be the opportunity for you_

Please note:
If you are shortlisted for this role, you will be invited to attend an IT assessment prior to secondary shortlisting

It is an exciting time for Southern Housing as we merge Optivo and Southern Housing Group, two companies who will be Stronger Together.

Having worked with the same communities for decades, we have combined our work in our core communities to create a "big but local" organisation.

Managing over 77,000 homes, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.

Our vision is to create communities where everyone has a safe home in a place where they're proud to live.

We're big and we're local.

Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate.

Our values are at the HEART of what we do. As an employee, you will always be honest, working with integrity and respect. You will ensure you work in an efficient and responsive way. You will be accountable and will make effective decisions within your role.

You will be professional and respectful and be committed to equality, diversity and inclusion, you will be a trusted and respected team member.

The Role

We are looking for a Resident who has good administration, customer service, communication, and IT skills (we use the MS Office Suite).

Reliable, flexible, and professional you will need to have an understanding of working in an office environment and be interested in developing your administration and customer service skills.

You will have the opportunity to learn about the day-to-day activities required to manage the Southern Housing's responsive repairs / maintenance services, complaints management service and service improvement model.

Working alongside the Property Service Complaints Team and reporting to the Property Service Complaints Manager you will assist in providing a high standard of customer service to internal and external customers and carry out administration tasks and assist on specific projects as required.

To be considered for our paid work placement opportunities you must have the right to work in the UK. Our roles may also require travel between our various offices and hubs.

The location

Due to the nature of the role, this role is offered as a combined office / home working opportunity. Weekend working is not required.

Depending on where you live, you will be based either at our Head Office, Fleet House, London, or our Maidstone Office in Kent.

Days to be worked per week, including when required to be in the office will be agreed on appointment.

Please note:

If you live in Kent, you will be based at our Maidstone Office and will need access to a car to commute.

What you'll have- At least 2 GCSE passes at grade "C" or above (or equivalent)

including Maths and English- Good administration skills- Some experience in a customer service role Good written and verbal communication skills, telephone manner and listening skills- Good organisational skills- Committed to providing a quality customer service- Ability to follow instructions and carry out tasks as required- Be punctual and reliable- Ability to remain calm and polite, and deal with customers in

pressurised situations- Ability to complete administration processes to quality standards and in a timely manner- Ability to be a self-starter and work independently- Be a great team player.

Having a flexible, supportive approach to colleagues- Ability to take a responsible approach to routine work whilst maintaining high standards

The full job description is available from r

Benefits in working with us- We provide comprehensive on-the-job training and support for our work placements- You are paid the National Minimum Wage while developing skills and experience in the workplace- Accrued annual leave- Access to other employment services we offer, including CV and Interview support, skills assessment and job search, access to training courses, help with costs around employment and upskilling.

Rest assured, completing a work placement with us will empower you to gain the necessary skills and experience to help you on your employment journey.

We want to help you grow and give you a real sense of