Property Services Complaints Officer - London, United Kingdom - Southern Housing Group

Southern Housing Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Property Services Complaints Officer

Advert Closing:
01/02/2023

Salary:

£29,000 per annum, pro rata

Location:

Fleet House, Farringdon

Contract type:
6-month fixed term contract until June 2023

Hours:
35 hours per week

It is an exciting time for Southern Housing as we merge Optivo and Southern Housing Group, two companies who will be Stronger Together.

Having worked with the same communities for decades, we have combined our work in our core communities to create a "big but local" organisation.

Managing over 77,000 homes, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.

Our vision is to create communities where everyone has a safe home in a place where they're proud to live.

We're big and we're local.

Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate.

Our values are at the HEART of what we do. As an employee, you will always be honest, working with integrity and respect. You will ensure you work in an efficient and responsive way. You will be accountable and will make effective decisions within your role.

You will be professional and respectful and be committed to equality, diversity and inclusion, you will be a trusted and respected team member.

The role

Are you keen on customer satisfaction?

Do you have great organisational skills and able to prioritise your work?

You'll be working in the team responsible for the delivery of major works, building compliance, day to day repairs and estate services (cleaning and gardening).

We are seeking to improve the way we deliver our services and improve customer satisfaction.

Complaints has an increasingly high public profile, and we want to ensure that where a customer has cause to make a complaint, it is robustly investigated, and they receive a qualitative, comprehensive response.

To achieve this, we have created a complaints team within our department that will work closely with support from colleagues, to effectively manage our customer responses.

As a Complaint Officer, you will be responsible for investigating and responding to, complaints that have been allocated to you.

You will need to be able to prioritise your casework and have good communication and interpersonal skills.

The location

Working as an Property Services Complaints Officer, you'll be based at any of the Group's main offices but expected to work agile.

As part of our hybrid set-up, you'll have the flexibility to work from home as part of your working week.

So, we'll provide you with all the equipment you need in your role.

What you'll have- Excellent organisational and case management skills- Great customer service skills- Excellent communications skills- A can-do attitude- The ability to work well under pressure

Benefits in working with us- £29,000 per year pro rata- A generous 23 days holiday plus public holidays- Colleague referral scheme- Workplace pension- Cash claim-back on medical treatments

Rest assured, that working with us will empower you to be
_you,_ with a real sense of purpose and pride in everything you do.