Personal Injury Claims Handler - West Sussex, United Kingdom - Davies Resourcing

Davies Resourcing
Davies Resourcing
Verified Company
West Sussex, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our Client is a an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

We are seeking experienced Claims Handlers on their behalf and are keen to source the following:

  • Do you have Uk based claims experience to include handling personal injury/RTA Motor claims?
Do you enjoy negotiating and managing each claim to a conclusion and a confident user of the Official Injury Claims portal or similar system?

Well look no further
We're on the lookout for an experienced
Personal Injury Claims Handler to join this growing organisation in West Sussex

In return the offering will be:


  • Generous competitive starting salary
  • Depending on experience plus fantastic benefits:
-
Home working opportunity of 4 days a week from home and 1 office day following training and passing probation:


  • Increased salary on completion of our progression level matrix:
-
Excellent career progression opportunities:

-
Monday to Friday 9am to 5:30pm
  • Flexibility available:

  • A fun, energetic and lively working environment


Your role as a
Personal Injury Claims Handler will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations,legislation and policy guidelines.


Job responsibilities:


  • Proactively manage claims within personal authority of £7,500 per claimant with no more than a global bodily injury reserve of £30,000 (or £15,000) per claim
  • Validate policy indemnity for each claim, ensuring that the correct insurer status applied
  • Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
  • Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with the groups procedural requirements and own authority limits of £10,000 per TPPD
  • Process claim payments in accordance with personal authority
  • To ensure all claims handled hold case specific reserves and that the groups reserving philosophy is adhered to on each claim.
  • Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
  • Ensure compliance with all regulatory and corporate policies and requirements (including "Treating Customers Fairly" principles)
  • Proactively manage incoming telephone calls
  • Manage claim costs within personal allocation by achieving most economical settlement, through good quantum arguments and effective negotiation adhering to the use of all tools
  • Identify potential fraudulent claims and action in accordance with Company guidelines
  • Develop and maintain effective relationships with colleagues and business partners.
  • Ensure that all expressions of dissatisfaction are registered in accordance with the groups complaint procedure
  • Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
  • Achieve all personal objectives, Key Performance Indicators (KPI's) and Service Level Agreements (SLA's)
  • Identify and pursue all potential recoveries from the relevant parties
  • Any other reasonable duties, including general claims tasks as required

Personal Injury Claims Handler Experience & knowledge:

  • Strong motor claims experience working within a bodily injury claims environment
  • Experience handling claims within an OIC (Official Injury Claims) Portal or similar
  • Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
  • Technical expertise with exposure to third party claims including credit hire and liability
  • Commercial awareness
  • Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
  • Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
  • Understanding of all aspects of motor claims, to include credit hire and potential fraud
  • To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
  • Understanding of the RTA and Article 75 status within Motor Claims
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