- To provide an efficient and responsive patient administration and appointment booking service, in accordance with Trust policies and standards relating to confidentiality and customer care.
- To manage a large volume of calls daily using the Open-scape Contact Software system.
- Use multiple computer systems as required within the department such as MYCARE, NHS E-Referral Service and MS Office applications to utilise all available outpatient capacity in an appropriate way.
- Client desktop phone systems
- Actively take part in implementing, maintaining and improving the departments computer systems and the processes required to meet the demands of the new technology.
- Ensure that the professional image and high standards of the Trust are maintained at all times.
- See job description text above, and (where applicable) you can download a copy of the full job description
- See job description text above, and (where applicable) you can download a copy of the full job description
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Booking Clerk
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Royal Devon University Healthcare NHS Foundation Trust Exeter, United KingdomProvide a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Trust policies and standards; acting as the public face for the RDUH · - Undertake general clerical duties ...
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Booking Clerk
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Torbay and South Devon NHS Foundation Trust Torquay, United KingdomAn opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working 37.5 hours per week. · The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of ...
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Booking Clerk
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Torbay and South Devon NHS Foundation Trust Torquay, United KingdomAn opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working 37.5 hours per week. · The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of ...
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Royal Devon University Healthcare NHS Foundation Trust Exeter, United Kingdom PermanentJob summary · To provide a professional, efficient and effective reception and appointment booking service to patients and visitors acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust. · To undertake general clerical duties to maximise all ou ...
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Royal Devon and Exeter NHS Foundation Trust Exeter, United Kingdom PermanentRole Summary · This is an exciting opportunity to join our administrative team at the Nightingale Hospital, Exeter, working to support the different services located on the site. This includes the following services; Southwest Ambulatory Orthopaedic Centre, Centre of Excellence ...
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Torbay and South Devon NHS Foundation Trust Torquay, United KingdomAn opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working 22.5 hours per week. · The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of ...
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Booking Clerk
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Torbay and South Devon NHS Foundation Trust Torquay, United KingdomAn opportunity has arisen for a full-time Booking Clerk to join the Trust's centralised outpatient appointments team, working22.5 hours per week. · The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of c ...
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Torbay and South Devon NHS Foundation Trust Torquay, United KingdomFor further details on the responsibilities of the role, please refer to the attached Job Description and Person Specification. ...
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Booking Clerk - Exeter, United Kingdom - Royal Devon University Healthcare NHS Foundation Trust
Description
Job summary
We are seeking a dynamic individual to join our busy and fast paced department. You must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems.
The Central Booking Team is a very busy department with an expanding service where admin plays a crucial role. You will be dealing with members of the public on the telephone on a daily basis. This role is based at Osprey House in Sowton opposite the nightingale hospital.
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Job descriptionJob responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Working Pattern: hours per week, Monday to Friday 09:00 to 17:00.
Interview Date: To be confirmed.
For further information please contact: Emily Smith, Admin Line Manager on
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person SpecificationGeneral Requirements
Essential
Desirable
