Live Streaming Avtechnician - London, United Kingdom - Concept Human Solutions

Concept Human Solutions
Concept Human Solutions
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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UNDERSTANDING, SERVICE, TRUST

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Live Streaming AV Technician


London salary circa £38,000 A No 1 provider of integrated audio visual communication systems with a Commitment to excellence in engineering and technical support. Due to continued success and growth are seeking to recruit a Live Streaming Technician aTechnician with a proven trackrecord of on site support services 1st class client experience throughout.
To provide onsite technical support to the Live Streaming Team at Canary Wharf and BVictoria

" Live Streaming Technician
_"_

The Role:
The main purpose of the role is to provide technical support to the Live Streaming Team.

You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, videoconference scheduling and live streaming services.


You will report to the EMEA Live Streaming Lead and will be required to work predominantly at the Canary Wharf or Victoria Embankment Site in London although you may be asked to work on any other client site in EMEA.

Also, work from home may be availableto you from time to time and when appropriate.

You will be mainly responsible for running virtual events and producing video replays

  • To have the teams voice and ensure the morale and culture of the team is a positive one through encouragement and preserving professional integrity
  • To assist with training of new technicians and continued training and development of the team.
  • Video conference/audio conference setup and support with software and hardware platforms including Zoom, Cisco & Polycom systems
  • Escalate issues effectively and professionally to management and engineering
  • Continuous learning and development. Staying up to date with the latest technology and processes
  • Overseeing the MCR being available for consultation by other technicians scheduled for MCR support
  • Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any highprofile event
  • Working alongside the Breakfix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities
  • Working alongside the event team and helping out with basic tasks from time to time
  • To be an ambassador of the team and the company approach and professionalism is extremely important
  • Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally
  • To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone/Zoom
  • Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered
  • Liaison with help desk & operations team to arrange backup support when required
  • Attend other sites as required (this includes outside of London)
  • Provide Service Delivery across all site(s) against pre agreed SLA
  • Proactively train and support end users as required
  • To be fully competent with all installed & portable technologies
  • Provide support on an individual basis to users at all levels of seniority
  • Assist with high level audio/visual quality of presentations optimization of content aspect ratios/resolutions and file formats to suit
  • Attend and remain on station for important events where required
  • Working any rotational shift basis as required

Benefits:
*Rotational nine hour shifts covering 7am -7pm

  • 3% pension contribution (after 3 months probation period)
  • 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year

  • Death in service benefits (3 x annual salary)
  • Private medical insurance (after probation period)
*Join a company who will value you
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