Customer Success Executive - London, United Kingdom - CogX

CogX

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

About CogX

CogX is a purpose driven company focused on addressing the most critical challenges and opportunities of our time, driving and galvanising the partnerships needed to make a difference and bring to life our core mission; "How do we get the next 10 years right?".

The CogX Festival (now in its 7th year) is the world's largest Festival of leadership, creativity and innovation.

2023 will see the biggest and most ambitious event yet with the aim of attracting 120,000 people, over 20 stages, with 2000 speakers and 1000 expo stands.

Covering 20 topics from AI/DeepTech, Global Leadership, Future of Energy, Startup Innovation/IPO to Health and the Global Economy.

Our community and alumni partners are an array of global organisations and include Google, Sony, Vice, Goldman Sachs, BBC, Barclays, ThoughtWorks, BT, NHS, Tesla, Warner Music Group, PWC and Microsoft.

We are backed by the UK's most successful investors.

Key Responsibilities:

We are looking for a dynamic, organised and passionate Customer Success Executive to join our Customer Success team who will be responsible for building a number of strong partner relationships to promote retention and loyalty.

This role will be instrumental in providing a world class client service and magical customer experience ensuring our partners continue their relationship with CogX for future years.

Skills, Knowledge and Expertise:

Role Responsibilities:

Onboarding new partners.
Managing and cultivating multiple partner relationships, including understanding your partner needs, managing and tracking their deliverables, and delivering aftersales support.
Leading multifaceted sponsorship program delivery for our biggest partners.
Tracking customer success metrics and reacting to results accordingly.
Supporting excellence in our customer success function, including executing against good processes, documentation, and recommending improvements and best practices
Driving improvements across the company (including tech and product) based upon customer feedback, as well as your own innovative ideas.
While this is not a sales role, given your proximity to your partners, you will be involved in identifying potential upsell/crosssell opportunities that help us deliver even more value over time.

Experience:

2+ years of experience in Customer Success, Professional Services, or other customerfacing roles. A customerfocused mindset, making sure the customer achieves their desired outcome first with every action you take.
Exceptional account management and customer service skills.
Strong communication, presentation, and active listening skills. You are a clear, confident, and compelling communicator — in writing, in conversation and in front of an audience.
Ambitious and entrepreneurial, driven to work in a fastpaced, ambiguous, everchanging startup environment, and can organise and prioritise your work independently.
A natural problem solver who is able to dissect an issue and develop a plan to address this.
Team player with proactive and positive influence on your colleagues.

About CogX:

CogX is a purpose driven company focused on building the world's biggest platform and community for leadership, creativity and innovation.

A social media platform and festival for global change makers.

This is a unique opportunity to join a dynamic sector leading Operations team and a community of the most inclusive and forward-thinking leaders, CEOs, tech entrepreneurs, scientists, policy makers, artists, and activists in the world.

At CogX we address the most critical challenges and opportunities of our time, driving and galvanising the partnerships needed to make a difference to our mission statement

_"How do we get the next 10 years right?"._ Our community & alumni partners have an array of global organisations and include Google, Sony, Vice, Goldman Sachs, BBC, Barclays, ThoughtWorks, BT, NHS, Tesla, Warner Music Group, PWC and Microsoft. We are backed by the UK's most successful investors.

There are 2 parts to the business.

The revolutionary CogX knowledge app and platform, which enables you to knowledge share and learn from the experts that matter directly to you.

Whilst the CogX Festival which in 2023 is hosting its 7th edition.

The CogX Festival - The world's largest Festival of leadership, creativity and innovation - its where everything is possible. 2023 will see the biggest and most ambitious event yet, taking place across the O2 and Canary Wharf estates. 120,000 people, 20 stages, 2000 speakers, 1000 expo stands. Covering 20 topics from AI/DeepTech, Global Leadership, Future of Energy, Startup Innovation/IPO to Health and the Global Economy.

CogX is a community bringing together global leaders, technology industry, economists and the public at scale to explore the biggest transformation opportunities of our time and address the question, "How do we get the next 10 years righ