Business Travel Operations Manager - Glasgow, United Kingdom - Succeed Recruitment Solutions

Succeed Recruitment Solutions
Succeed Recruitment Solutions
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We're looking for an experienced Operations Manager with a strong background within the business travel sector, for a brand-new opportunity with a fast-growing, independent luxury travel and global business travel agency.

  • Please note this is a hybrid role, covering our client's two regional offices, therefore some travel will be involved._

Role of Business Travel Operations Manager:

  • Manage and develop the Sales & Service team on behalf of the business, including ensuring that the right team and structure is in place.
  • Ensure that sufficient staff are in place to service business levels across the Corporate Travel Group to handle client business.
  • Chair weekly Corp Sales Team meeting to ensure all agents are up to date on current business information.
  • Ensure that effective performance management is in place across the team.
  • Manage the relationship with GDS and ancillary sales and service technology providers.
  • Carry out reviews of the processes being used within the team to identify and implement operational efficiencies.
  • Implement a culture of selfimprovement across teams, where agents actively discuss and recommend new ideas to enhance business performance.
  • Ensure SLA's in place with clients are maintained.
  • To provide first line escalation on customer service issues/ to support sales teams.
  • Support the New Business Development Manager on the implementation of new accounts.
  • Support and promote the roll out of Online booking to relevant accounts where necessary.
  • Carry out quarterly reviews of fee structure for top accounts & work with Finance team on ways to improve the profitability of underperforming accounts.
  • Identify opportunities to grow existing accounts and make recommendations/ provide feedback to COO & Business Development Manager.

Skills required for the role:


  • Previous operations management experience within the business travel sector
- 'Hands-on' travel reservations experience

  • Thorough knowledge of a GDS
  • Excellent leadership and motivational skills
  • Highly effective communication skills
  • Strong commercial awareness
  • Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs._
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