Medical Receptionist/Receptionist - London, United Kingdom - Fortius Clinic

    Fortius Clinic
    Fortius Clinic London, United Kingdom

    1 month ago

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    Description
    Location Rotational across Fortius sites - Marylebone and Bank ( Must be able to work at both)

    Contract type Permanent full-time 37.Fortius Clinic is now the UK's largest private orthopedic group.

    We are building our business on a passion for excellence, an innovative approach in all that we do and working together to put patients first.

    The patient pathway is not always straightforward, many of our visitors touch different services in the same day or on multiple visits, this can include appointments for wound care through to X-Rays, to the settlement of their accounts to assisting with insurance queries.

    30am – 8:00pm across all locations (Monday to Friday and occasional Saturday mornings), an ideal candidate must be able to work all shift patterns.

    Contribute to the smooth day-to-day running of reception, ensuring that patients are greeted, and checked in/out efficiently, courteously and professionally.

    Handle the settlement of accounts, taking payments by cash and card.
    Arrange follow-up appointments/ liaison with diagnostics and nursing staff.
    Encourage patients to complete their SCORES (study of clinical outcomes recovery and evaluation system) questionnaires.
    Prepare the consulting rooms prior to the clinic and tidy again at change over.
    Medical Secretaries
    Patients, relatives and visitors to the clinic
    Housekeeping staff
    Clinic Manager
    Equality & Diversity
    Health & Safety
    Employees are required to co-operate with management to enable Fortius to meet its own legal duties.

    It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection.

    Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.
    Quality Governance

    All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.

    Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.

    Deliver a patient-centred specialist nursing service for patients admitted to the ward, provide patients with information regarding their care and treatment
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