Experienced Customer Care Coordinator - Birmingham, United Kingdom - Wheatstone Solutions Ltd

Wheatstone Solutions Ltd
Wheatstone Solutions Ltd
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Care Coordinator - Birmingham - £27,000+ - Permanent

Introduction


A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Birmingham area.

This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time permanent role based in the office.


The Role:


  • Reporting to the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
  • Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
  • Provide support and advice to subcontractors and customer care operatives, scheduling works as required as closing works out keeping the customer updated along the way.
  • Speak with Site or Constructions teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.

Key Skills:


  • You MUST have Customer Service experience within the House Building/Construction industry
  • Excellent communication skills
  • Excellent attention to detail

Job Types:
Full-time, Permanent


Salary:
£26,000.00-£28,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Experience:

- new homes/construction customer service: 1 year (required)


Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Birmingham (required)

Work Location:
In person


Reference ID:
WS1034
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