Experienced Customer Care Coordinator - High Wycombe, United Kingdom - Wheatstone Solutions Ltd
Description
Customer Care Coordinator - High Wycombe - £33,000 - Permanent
Introduction
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the High Wycombe area.
This position is a full time permanent role based in the office with some site travel required fortnightly.
The Role:
- Reporting to the Head of Customer Care and working closely with the Senior Coordinator, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to subcontractors and customer care operatives, scheduling works as required as closing works out keeping the customer updated along the way.
- Speak with Site or Constructions teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
Key Skills:
- You MUST have Customer Service experience within the House Building/Construction industry
- Excellent communication skills
- Excellent attention to detail
Job Types:
Full-time, Permanent
Salary:
£30,000.00-£33,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Experience:
- new homes/construction customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- High Wycombe (required)
Work Location:
In person
Reference ID:
WS1029
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