Customer Service Team Lead - Bristol, United Kingdom - COAST Recruit

COAST Recruit

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Manager

Permanent

Hybrid working

Up to £40000 depending on experience

Filton

This is an exciting opportunity to join an award-winning company based in North Bristol.

You will be leading a team of 5 people within the customer service department, ensuring that customer service is at the heart of all processes within the business.

You will be a real self-starter, an ambitious individual with a flair for all things customer service, you will enjoy motivating and leading your team whilst having a track record of meeting and exceeding customer service performance measures.

Daily duties to include:

Hold training sessions across the business in relation to customer service strategies
Support senior management to deliver the business strategy consistently
Be an escalation point for customers with more complex queries
Organise proactive customer virtual and inperson meetings
Attend industry specific events (roughly 10 a year), some overnight stays expected, fully expensed
Lead in the transition of a new ticketing system
Manage social media pages

A minimum of 2 years' experience in a managerial role within an office setting is essential

Job Types:
Full-time, Permanent

Salary:
£30,000.00-£40,000.00 per year

Schedule: