Experienced 1st Line Technical Support - London, United Kingdom - S&G Recruitment Ltd

S&G Recruitment Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A fantastic opportunity has arisen for an experienced 1st Line IT support Technician. You should have experience in Office 365, Azure, Networking (DNS,DHCP,TCP/IP. You will be joining one of London's leading Barristers Chambers (law firm) close to Chancery Lane/Temple (London).

Setting up new users on the network
Installing and upgrading laptops, Macs and PCs
Supporting
barristers and staff with a wide range of technical support issues as they arise (both in the office and remotely)
Actively supporting the company network
Support for video and telephone communications within Chambers
Good knowledge of Windows/Mac, troubleshooting and hardware provisioning
Active Directory, Group Policy, Exchange (both onprem and O365)
Collaboration tools such as, Zoom, MS Teams and Webex
TeamViewer
Security awareness (Mimecast, Sophos, Access Control)

Endpoint Manager

MDM and Multi Factor Authentication setup (MS MFA)
Windows Server
Documentation (guides, topologies etc.)

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Desirable Skills:_

Working knowledge of Cloud Services; Azure, Remote/Virtual Desktop, SharePoint.
Networking (LAN, switches, routers, and firewalls).
Cyber Essentials Plus (or equivalent framework).
Be able to display
strong communication skills with users and suppliers.
The ability to work under pressure when urgent issues arise
The adaptability to work both individually and as part of a wider staff team
Strong organisational skills in logging calls and taking ownership of support issues.