Tech Apprentice - Manchester, United Kingdom - ANS Group

ANS Group

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you fascinated by technology? Do you love the pace it evolves and how it enables businesses to operate better and more efficiently? If so, a tech apprenticeship at ANS could be the perfect fit for you.
***ANS is one of the largest independent tech services businesses in the UK. with.

Over the last 10 years 215 apprentices have graduated from the ANS Academy And we're not stopping there, we have huge ambitions to keep growing powered by our unrivalled team of over 750 talented individuals.

Our culture is shaped by our people.

At ANS, we invest in our people so you can progress at the right time and in the right way for you.

We're ready to welcome more apprentices into our

'Outstanding'

OFSTED academy in Manchester. If you're friendly, passionate, courageous, and a team player, you're going to fit right in.

The details
Our apprentice scheme is an 18-month learning and development programme.

You'll get on the job learning from our experts, coupled with top quality classroom-based training, starting with the Level 3 Information Communication Technician standard.

You'll also get to work with the latest technology and biggest 3rd party products to deliver our managed services, as well as the opportunity to complete vendor qualifications.

You will be with one of our core technical support teams who are the first point of contact for all customer queries.

Our team works at pace to resolve issues quickly, whilst giving the best customer service.

With quality of work, attention to detail and reliability being part of the core beliefs and foundations of the team, it is essential to meeting the demands of this ever-changing department.

We're proud to say that 100% of our apprentices have passed, with 77% achieving a distinction rate (compared to 29% nationally).

At the ANS Academy, we'll give you the right support to reach your full potential.

What you will do
Work with your team leader on any quality related issues

Understand, maintain, and deliver the current service desk procedures

Be customer-focused and drive continuous service improvement for your team

Manage own ticket queue and assist others where appropriate

Manage incidents, changes and problems and resolve within the service level agreements (SLAs)

Keep customers updated with their issue and when it has been resolved

What you will bring

Excellent communication skills with an ability to build strong relationships

A level-headed approach when

working under pressure
Ability to produce excellent quality documentation with a

great attention to detail
Ability to

problem solve and

think logically

Ownership for tasks from start to finish to ensure the highest-level customer experience

Positive can-do attitude to any task

A

passion for technology
5 GCSEs at grade 4 or above including Maths and English

Our

Apprentices are entitled to the same company benefits as the rest of the team, we believe that there are some extra perks that you can pick up along the way

Apprentice benefits

Working with experts - gain fantastic experience working side-by-side with professionals

Life skills and soft skills - with hands-on experience, you'll develop invaluable skills

Highly qualified trainers - our trainers will guide and teach you along the way

Guaranteed pass - we're proud to have a 100% pass rate on all our apprentices

Why work for ANS?

At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative and we do it like no other. We invest in our people. In training, development, health and more we give you the benefits and flexibility to maintain a happy worklife balance.
We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.

What's in it for you?

With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.

Company benefits

As standard: 25 days' holiday, plus you can buy up to

-
5 more days

A little extra:
we'll give you your
-
birthday off, and an extra
-
celebration day for whatever you want
-
Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5
-
volunteer days

Private health insurance
Pension contribution match and 4 x life assurance

Flexible working and
-
work from anywhere for up to 30 days per year

Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay
Company social events get ready for a jampacked calendar
Electric car scheme
12 days of personal growth development time