Ccc Team Supervisor - Orpington, United Kingdom - Bromley Healthcare

Bromley Healthcare

Verified Company

Orpington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

CCC Team Supervisor - Band 4

£29,460 - £31,909 Inc HCAS per annum pro rata

Full time hours per week

Based in the Care Coordination Centre, the Team Supervisor will be responsible for the day to day operational management of a designated administration team supporting clinical services within Bromley Healthcare.

This will involve the responsibility of line managing their team, in line with BHC Policies.

The Team Supervisor will ensure effective administration support is provided to clinical services and will strive to continually improve ways of working by implementing new processes and reviewing data to identify any efficiencies to be gained or delays.

Main duties include:

Managing the day to day running of the administration team, ensuring that administration is completed in a timely fashion and to a high standard.

To ensure that clinics are fully booked, proactively managing waiting lists and reviewing clinic schedules, focusing on filling last minute cancellations.

To provide line management to staff completing one to one's, appraisals and managing HR issues such as sickness and performance management.

To manage the teams roster, ensuring that the team is adequately staffed and that annual leave and training are approved in line with process.

To respond to complaints and investigate incidents, ensuring that learning is taken from these and embedded within the team.

To meet with Service Leads once a month to review operational delivery of the administration function, ensuring that KPIs are met.

To work as part of a wider management team, sharing best practice and identifying/implementing process improvement.

Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.

Salary is dependant on NHS experience and current banding/pay point.

Management Provide day to day management of a team within the CCC, including but not limited to:

Managing the operational day to day workflow within the team, ensuring that administration tasks are completed accurately and within set timescales.
Ensuring KPIs and SLAs for telephony, other contact channels and administration processes are achieved.
Line managing the administrators within the team delivering one to one's, appraisals and managing the team's sickness and performance in line with Bromley Healthcare's policies.
Leading on team meetings and other meetings as appropriate, to ensure that staff are up to date with service changes and that they feel supported within their role.
Using the eroster system to approve annual leave and ensure that resource is planned and utilised effectively to meet service demands.
To meet monthly with Service leads to discuss service changes and improvements to administrative processes.
Auditing your team's record keeping and administration in line with the Information Governance Policy and Standard Operating Procedures (SOPs).. Service Delivery and Improvement
Managing, prioritising and delegating work to the team on a daily basis to meet the competing demands of the clinical teams and patients.
Ensuring all appointments are booked, to support with waiting list reduction.
Responsibility for proactively trying to avoid and if unable to, highlighting any potential breaches in waiting times, did not attend (DNA)s and unable to attend (UTA)s alongside other KPIs to CCC Team Manager.
Ensuring that the team work to standardized processes in line with SOPs reviewing and updating quarterly for continuity.
Assisting the CCC Team Manager with the writing, development of SOPs
Reviewing Qliksense data and running reports to inform service planning and performance, so that more efficient ways of working are gained.
Reviewing waiting lists and providing admin support for to support with caseload management.
Regularly reviewing existing processes to streamline and find more effective working ways of working with Team Leaders/ Managers to roll out new processes successfully.
Providing support in the Specialist Administrator and Administrator role.
Having a good knowledge and understanding of patient care pathways.
Ensuring high quality record keeping in line with the Information Governance Policy.
Ensuring adherence to the information governance policy, including but not limited to the storage of patient information, and the safeguarding of patient data.

Management Information and Reporting

Acting as the first point for formal complaints, identifying the complaint, documenting on Datix (incident reporting system) and starting a preliminary investigation.
Responsibility for ensuring the completion of service specific administrative functions such as but not limited to monitoring of lab reports on EMIS, management of workflow manager errors, opening appointment books on EMIS patient rec