Remote engineer - Cambridge, Cambridgeshire, United Kingdom - Lorien

Description

Cambridge Based - Onsite Engineer (london training)
Permanent
Up to £45,000 (depending on experience)

They support some of UK's top financial clients.

In this position you will get a chance to work with some of the latest technologies on the market, expanding across Mac and Windows OS.

You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner.

Experience supporting and managing a primarily Mac based estate, end user both remote and deskside.

Experience of maintaining and administering solutions based on cloud-based platforms including AWS, Microsoft Azure and Office365, and the ability to evidence automating processes and procedures to reduce manual effort.

Broad and strong technical background with the Mac and Microsoft experience.
Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous.
Extensive experience in delivering desk side support to senior Executive level end-users.
Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
To administer and maintain customers Active Directory, User accounts, Group Policy and File access control to agreed standards.

To develop, own and maintain customers technical site documentation - to include but not limited to Asset inventory, change management processes and Cyber policies.

To promote Cyber awareness within the Customers community to help protect customers assets and data.

JAMF

Microsoft OS:
Windows 7, Windows 10;
Microsoft 365;