Call Centre Operator - Leeds, United Kingdom - Channel B Ltd

Channel B Ltd
Channel B Ltd
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:


  • Answer incoming calls from customers promptly and professionally
  • Provide information about products and services, take orders, and process returns
  • Perform data entry to update customer records accurately
  • Analyze customer needs and recommend appropriate products or services
  • Communicate effectively to resolve customer inquiries or issues
  • Utilize upselling techniques to promote additional products
  • Assist with customer complaints or concerns in a courteous manner

Qualifications:


  • Proficient in English
  • Strong data entry skills with attention to detail
  • Ability to analyze information and make informed decisions
  • Excellent communication skills, both verbal and written
  • Experience with phone etiquette and handling high call volumes
  • Multilingual or bilingual abilities are advantageous

Job Types:
Full-time, Permanent


Pay:
From £25,687.29 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 20/05/2024
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