Quality Manager - Leeds, United Kingdom - Aspire Community Benefit Society

Aspire Community Benefit Society

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PURPOSE OF THE JOB

The post holder will champion quality across the organisation to help improve outcomes for the people we support and our impact as an organisation.

The post holder will ensure that all areas of Aspire services are compliant with legislation, actively working with teams to develop and improve services in line with best industry practice.

The post holder will be responsible for ensuring impact can be measured and evidenced, and monitoring and improving performance in line with contractual obligations and strategic priorities.

The post holder will lead the development of our positive behaviour support (PBS) strategy and implementation working with senior operational colleagues to embed consistency and a culture of continuous improvement.

Reporting directly to the Operations Director and acting as a critical friend to the Chief Executive & Senior Leadership Team, the post holder will provide high challenge and high support, working with senior leaders, operational managers, staff teams andthe people we support on activity to deliver continuous improvement.

RESPONSIBILITIES

Corporate responsibilities as a member of SMT
To lead your work area towards the delivery of our Mission.

To lead on the delivery of our vision for your area of accountability.

To live our values.

To lead by example, promoting the health, safety and wellbeing of self and others ensuring everyone is able to meet their legal responsibilities.

To promote equality and diversity in all dealings.

Whilst there is no budget directly allocated to this post, the post holder will promote compliance with the Financial Rules.

To undertake the role of Investigating Manager as required at the direction of a member of SMT

Role specific responsibilities
To actively review and update policies, procedures, systems and resources under the direction of the Operations Director, Deputy Chief Executive and Chief Executive

To ensure that policy, procedure and practice is in line with regulatory requirements and informed by best practice.

To ensure that all policies, procedures and systems of work are reviewed and are compliant with statutory and regulatory requirements and promote best practice.

To lead on key relationships with internal stakeholders and external bodies such as CQC and commissioners in pursuit of improving quality.

To work with the Operations Director to lead the development of our positive behaviour support (PBS) strategy and implementation working with senior operational colleagues to embed consistency and a culture of continuous improvement.

To engage with the people we support and staff teams to lead on improvement initiatives.

To support and develop our Registered Managers Network across Aspire and engage with this network across Leeds.

To ensure good practice in service delivery and strive for improvement.

This includes project work as required which could include:

Visiting and analysing Services of Concern including observation of practice and development of action plans
Analyse performance of services with high agency spend with a view to reduction
Project work on staff retention
Collating responses and communicating across services and teams to support improvements in this area of our business
Supporting services in crisis working with the Senior Area Manager and Operations Director to develop an action plan which could include taking over the direct management of a service on a temporary basis to support stabilisation of performance as and whenrequired.

To promote lessons learned in service improvement and work to review non statutory policies and procedures as directed by the Chief Executive.

To ensure statutory and regulatory returns and reports are submitted.

Ensure all statutory compliance risks are identified and managed.

In the role of Quality Champion across Aspire:

Provide high support and high challenge within Aspire, using a wide range of performance management and quality assurance information reports and make recommendations for change.
Develop proposals for and implement effective performance management and quality assurance frameworks, working actively with the people we support, family carers and front line staff on improvement plans.
Develop practice materials, support practice development sessions linked to service improvement and development priorities, contribute to reviews of quality of practice, and analyse sources of quality assurance information such as complaints, comments orcompliments and feedback from customers, parents and carers.
Identify key themes: areas of outstanding, innovative and best practice; areas of underperformance; and CQC new and emerging key lines of enquiry in inspection activity locally, regionally and nationally.

PHYSICAL CONDITIONS
The post holder will be based at: Aspire Community Benefit Society

Westfield Chambers

Westfield Business Park

Lower Wortley Road

Leeds

LS12 4PX

Although the role is based at the above address and element flexible and hybrid working would be involved including some working from home.