1st Line Support Engineer - Birmingham, United Kingdom - Talentspa

Talentspa

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is currently looking for a 1st Line Support Engineer to join their busy team

This is a hybrid role mainly working from home working alongside a team of engineers and offers a chance to develop your technical skills and grow within a dynamic and successful IT company.

They are the IT department for many customers or provide a pointof escalation for other IT Support departments.

Salary:
Between £23,000 and £26,000 per annum

1st Line Support Engineer Duties:

Providing technical support to customers
Acting as 'Fast Response' to desktop user issue preventing them from working
Support the Service Administrator in taking telephone calls to the main support line and logging support tickets.
Ensuring that the Service Level Agreements (SLA) are always adhered to
Taking ownership of an issue up to the point of resolution or escalation
Following helpdesk procedures and policies
Remain up to date with the latest technologies and platforms

1st Line Support Engineer Requirements:

The 1st Line Service Desk Engineer will ideally have experience of working within a similar role. Possession of any IT qualification including MCP/CompTIA A+ would be desirable but not required.

Microsoft Windows, 7, 10, 1
Installation & Troubleshooting skills
Microsoft Office all recent versions including 36
Ideally experience in the following, however training will be provided:
Microsoft Windows Server 2008, 2012, 2016, 2019 (AD, DHCP DNS etc)
Microsoft Exchange Server 2007, 2010, 2013 and 201
Basic Networking (TCP/IP)
Troubleshooting network & Internet issues
Some Knowledge of ADSL / Routers / Switches
Training will be provided

Basic Firewall knowledge

Ideally SonicWALL however product training will be provided
Basic Knowledge of Desktop and Server hardware troubleshooting
Exposure to Antivirus Software, AVG, SOPHOS & Bitdefender
Exposure to Backup Software
Backup Exec, Veeam
Any Kaseya, VMware, Hyper V experience a bonus
Ideally MSP experience but not essential

Skills:

Ability to work independently and take initiative
Willing to go the 'extra mile' in helping solve client issues
Strong communication skills both written and verbally
Analytical and methodical approach
Ability to work under pressure and manage different call priorities
Keenness to expand knowledge both in and out or work
Escalate calls to the Senior Engineers when appropriate
Must be able to communicate clearly at a technical and end user level
Must have excellent documentation skills

1st Line Support Engineer Benefits:

31 days' holiday including bank holidays
Option to buy and sell annual leave
Access to their Bupa Employee Assistance Programme 24/7 health, financial and wellbeing support
Tailored benefits platform includes discounts on retail, gym and leisure
Cycle to work scheme
Salary Sacrifice Electric Car Scheme
Long service awards
Paid volunteer leave
Training and development opportunities
Brand new Birmingham city centre office location including free access to gym, shower facilities, secure lockers for bikes and onsite café

**About the Company:

Our client is a leading IT services provider offering computer services to a wide range of SME clients across the county.

A new opportunity has arisen within their technical team for a Support Engineer providing remote and telephone support to their variedcustomer base.